Store Manager
Azadea
Total des années d'expérience :7 years, 4 Mois
-Planning and scheduling daily, monthly, and yearly store events.
-Liaise with external agencies and authorities as necessary.
-Manage cash and payment systems in accordance with company procedures and policies.
-Conduct daily briefings with the team; review handbook,
-Compare sales revenue against set targets.
-Stock management (Display, rotation, inventories).
-Providing critical analytical feedback to the Operations, Buying, and Merchandising Department regarding product, ranging, pricing and competitive activities and opportunities.
-Creating and organizing the customer’s data.
-Maintain excellent customer services and Resolution of customer complaints.
-Collecting and analyzing customers’ feedback.
-Interview, hire, train and guide team members.
-Tracking, measuring and intercepting the team performance, concerns and needs” to improve work environment.
-Coaching and developing the retail team.
-Ensure all staff comply with the Grooming and Dress Code policy to ensure the staff represent a brand that is distinguishable and recognizable internationally.
- Maintain excellent customer services and facilities.
- Manage cash and payment systems in accordance with company procedures and policies.
- Plan and implement shop merchandising, layout and customer traffic flow.
- Manage selling and customer service activities and staff competence in these areas.
- Liaise with external agencies and authorities as necessary (Maintenance company, Municipality, safety inspectors, etc).
- Manage, maintain and report as necessary all merchandise and non-merchandise stock.
- Manage upkeep and condition of all equipment, fixtures and fabric of shop premises.
- Seek and continuously develop knowledge and information about competitor activity, pricing, and communicate this to the Brand Manager.
- Coordinate with the IT department in order to maintain effectiveness of store systems.
- Manage and motivate staff, recruit staff, train and develop staff, and ensure HR procedures (appraisals, discipline, etc).
- Customer relation.
- Staff management (supervising, guide and support, motivation, conflict resolution).
- provide administrative support for the manager.
- Providing the necessary financial reports to the Shop Manager.
- Assist in monitoring sales performance.
- Assist in adjusting strategies.
- Monitoring and coordinating of ordering, receiving, stocking, inventory control.
- Prepared the Daily and Monthly sales reports.
- Customer service.
- Participating in the day-to-day running of the shop.
- Receiving deliveries, re-shelving or storing stock.
- Assisting with regular stock checks and annual stock takes
- Operating the till and accurately handling cash
- Prepared the Daily and Monthly sales reports.
- Trainer for new staff
- Merchandizing.