Customer Service Team Leader
Emirates SkyCargo
مجموع سنوات الخبرة :5 years, 2 أشهر
Jan 2008- to date Customer Service Team Leader
Emirates Airlines & SkyCargo - Prepare team stat reports and sales targets
Dubai, UAE - Supervising the duties of the team members and reporting any occurrences to Cargo
Supervisor and Duty Officer.
Laila Mitak's Curriculum Vitae
- Handling all export bill of entry customs bill for Personal & Commercial cargo and verifying documents required for the same.
- Online bookings for integrated door to door services with Emirates.
- Ensuring compliance with Live Animal transport regulations and handling the shipping of dangerous goods/hazardous substances.
- Implementing cargo policy and direction Standardization Agreement, Standard
Operating Procedure (SOP) and/or as directed by Deputy Chief.
- Prepare complex reports for managed care organizations and insurance companies,
ensuring full compliance with agency requirements and tight deadlines.
Other achievements and - 01-Apr 2012 achieved the Targets for 2011-2012.
distinctions with Emirates - 04-Dec 2011 Appreciation towrads the team work, And the efforts in organizing and
SkyCargo planning the decoration of the Emirates SkyCargo Sales offices and making the 40th UAE
National Day a grand success
- 30-Mar 2011 Sincere appreciation for the professionalism & hard work put in to successfully execute the E freight process & the time/dedication put in for the forwarders to implement the same.
- 25-Oct 2010 Appreciation for the professionalism and dedication showed to Dubai
Customs and Dubai Cargo Village dept while dealing with their request. ( Appreciation from Dubai Customs and Dubai Civil Aviation for the same)
- 24-Nov 2009 Appreciation for the professionalism and hard work put in for successfully
executiong the implementation of the E-freight system to al l forwarders.
- 15-Dec 2008 Appreciation for the effort in completing the objective and making
courtesy Sales visits to offices of 10 customers.Well Done!
- 12-Oct 2008 Appreciation towards the effort in completing the objective and generating
25 Emirates Priority Bookings for the month of September 08.
- 10-Jun 2008 Appreciation towards the effort in completing the objective and spending
20 hours at Call Centre for the month of June 08.
- 22-May 2008 Appreciation for successfully passing the course Emirates SkyCargo
Foundation with distinction.
March 2007- Jan 2008 Customer Account Manager
HIGHBORN TRADING FZE - Handle customer accounts and meet customers on the premises to discuss their
Dubai, UAE requirements.
- Responsible for accurate and timely issue of quotations and proforma
- Other tasks to support the business plan as and when required including working extra
hours if required to ensure company business objectives are met.
- Respond promptly to customer inquiries, handle and resolve customer complaints and perform customer verifications.
Completed High School Degree in Modern Arabic literature Morocco. - Holder of Diploma in Production Management. - Holder of certificate in computer. - Certified by Emirates SkyCargo in Live Animals Transportation & Regulations. - Certified and licensed in handling dangerous goods & hazardous substances issued as per ICAO, IATA, And UAE GCAA.