Laith Alshami

• Led end-to-end warehouse and distribution operations for a 35, 000 SQM facility with 57, 000 pallet
positions across Frozen, Chiller, TC, and Bonded storage, overseeing receiving, inventory management,
and outbound activities while ensuring operational efficiency and accuracy.
• Drive operational performance by setting and monitoring KPIs, improving productivity, and maintaining
high service levels .
• Plan and manage warehouse capacity, resource allocation, and staffing levels in line with customer volumes
and business demand .
• Oversee budgeting, forecasting, and cost control, including P&L analysis and cost optimization initiatives .
• Ensure full utilization of Warehouse Management Systems (WMS) and leverage data analysis to identify
trends and improve operations .
• Develop and implement SOPs to standardize processes and ensure compliance across all warehouse
activities .
• Support tendering processes, RFQs/RFPs, and SLA development aligned with customer requirements .
• Manage value-added services, focusing on profitability, customer retention, and business growth .
• Coordinate with internal stakeholders (Finance, Procurement, HSEQ, Legal, Sales) to ensure smooth
operations and compliance .
• Build strong relationships with customers and external authorities, ensuring service excellence and
regulatory compliance .
• Lead and develop teams by assigning tasks, monitoring performance, and supporting training and career
development .
• Ensure compliance with HSE and quality standards, promoting a safe working environment and best
practices.

• Planned and coordinated end-to-end warehouse and distribution operations, including receiving, storage,
inventory control, picking, dispatch, and last-mile coordination.
• Played a critical leadership role during FIFA World Cup 2022 peak operations, managing extreme demand
with warehouse utilization exceeding 110%, while maintaining operational continuity and service quality.
• Supported storage and distribution operations for more than 150 active customers during the FIFA event.
• Accountable for processing over 1, 000 inbound shipments, the creation and receiving of approximately
10, 000 Advance Shipping Notices (ASN) and executing over 11, 000 outbound orders during the FIFA event
ensuring accuracy, documentation compliance, and on-time dispatch.
• Consistently met Qatar Airways service targets with zero operational incidents, maintaining high service
reliability
• Led daily distribution planning aligned with warehouse capacity, transport availability, and customer
delivery windows.
• Achieved 99.9% On Time Delivery across distribution activities throughout the peak period.
• Monitored distribution performance, delivery exceptions, and service deviations, working closely with
transport teams to resolve issues in real time.
• Supervised warehouse and distribution teams to consistently meet dispatch KPIs and operational targets.
• Ensured warehouse and distribution operations were conducted in line with ISO, GDP, and CEIV Pharma
requirements.
• Established and led the Customer Service function from the ground up, defining team structure, workflows,
SOPs, escalation matrix, and customer communication standards.
• Re-designed the team operating model, improving coordination between customer service, warehouse
operations, and management.
• Improved customer service KPIs by 9%, achieving 98% First Response Time and 98% Resolution Time.
• Increased overall customer satisfaction to 95% representing a 10% improvement year-on-year, and a Net
Promoter Score of 54, with a classification of Great.
• Lead Root Cause Analysis (RCA) for operational issues and customer disputes, working closely with
warehouse teams and senior management to implement corrective and preventive actions.
• Prepare and present weekly operational, inbound, and outbound performance reports to senior management
to support capacity planning and decision-making.

• Progressively promoted from Operations Supervisor to Senior Operations Supervisor and Operations
Leader.
• Managed end-to-end operations of 2 warehouses in Jebel Ali, covering 23, 000 sqm and 55 staff, within
a 3PL environment, overseeing inbound, storage, inventory management, and outbound dispatch
activities.
• Led multi-level warehouse teams, ensuring compliance with SLAs, KPIs, and turnaround times.
• Monitored productivity, capacity utilization, and operational performance, driving continuous
improvement initiatives.
• Planned and executed operational projects, including costing, manpower planning, and resource
allocation.
• Designed and implemented customer-specific SOPs and warehouse workflows.
• Built strong customer relationships to maintain high service levels and long-term partnerships.
• Controlled indirect operational costs (overtime, consumables) while maintaining service quality.
• Ensured compliance with HSSE, quality, and sustainability standards.

-In charge of monitor and supervise all Warehouse Operations Activities.
-Manage, Supervise and work with Operations Members to achieve their set targets.
-Warehouse Projects planning and costing
-Resource utilization.

Responsible for inspection and testing activities relevant to products manufactured in factories or erected at sites by following the approved quality procedures set to him by the QC Director.
Report to Quality Control Director about daily progress of the work in his area regarding Quality Control.

• Conducted quality inspections for factory-manufactured and site-erected products, ensuring compliance
with approved standards
• Managed material testing and inspections, collaborating with third-party laboratories for quality assurance.
• Documented and resolved non-conformance issues, implementing corrective measures to maintain product
standards.
• Prepared and maintained quality control documentation, facilitating seamless audits and client submissions.