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Laith Jarrar, Technical Support Engineer

Laith Jarrar

Technical Support Engineer·Wateen Information Technology

Jordan

Bachelor's degree, Telecommunications Engineering

Work experience

Total years of experience: 0 years, 7 months

Technical Support Engineer

September 2025 - November 2025

Wateen Information Technology

Amman, Jordan

September 2025 - November 2025

• Delivered Level 1/Level 2 technical support for end-users in LAN environments.
• Diagnosed and resolved hardware, software, and network connectivity issues.
• Configured and troubleshot Cisco routers and switches.
• Managed IP addressing, DHCP, and DNS-related issues.
• Administered Active Directory (user accounts, permissions, group policies).
• Provided remote support using remote desktop tools.
• Monitored and maintained network performance and system availability.
• Assisted in implementing basic network security and backup solutions.
Company industry:
IT Services
Job role:
Information Technology

Network Engineer Trainee

February 2025 - May 2025

Seven Gate LLC

Amman, Jordan

February 2025 - May 2025

• Configured VLANs and implemented Inter-VLAN routing on Layer 3 switches.
• Troubleshot network issues across routers, switches, and end devices.
• Applied TCP/IP protocols and subneting in real-world scenarios.
• Supported LAN/WAN connectivity and remote access solutions (VPN basics).
• Followed network security best practices and documentation standards.
Company industry:
IT Services
Job role:
Information Technology

Education

Al-Balqa Applied University

July 2025

July 2025

Bachelor's degree, Telecommunications Engineering

Jordan

Skills

DYNAMIC HOST CONFIGURATION PROTOCOL DHCP

Intermediate

ACTIVE DIRECTORY

Intermediate

LINKEDIN

Intermediate

DOMAIN NAME SYSTEM

Intermediate

MICROSOFT WINDOWS

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

PROFESSIONAL NETWORKING

Intermediate

TCP IP

Intermediate

TECHNICAL SUPPORT

Intermediate

TELECOMMUNICATIONS ENGINEERING

Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Cisco Certified Network Associate (CCNA).