Chief Manager
Kotak Mahindra Bank
Total years of experience :22 years, 2 Months
• Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics
• Generation of revenues through sale of CASA and Third Party Products like Insurance, Mutual Funds, Online Trading, Demat Accounts etc. through the Sales Channel
• Responsible for leading a large Sales Channel comprising of Team Leaders and Sales Executives and ensuring Recruitment, Training, Retention and Mentoring of Sales teams
• Lead a result oriented team and is responsible for managing the branch profitability, ensuring high quality service and customer relationship management
• Own all branch-banking objectives and overall branch supervision
• Ensure achievement of overall branch targets by generating business and cross sales
• Key customer relationship management & supervision of all high net worth customer programs
• Ensure all components of the branch sales model function as per design
• Complaints handling
• Review branch operations reports, vault register and suspense & dummy accounts
• Branch merchandising & co-ordination with marketing at product level
• Ensure compliance with banking rules, regulations & procedures
• Periodic review of Progress vs. Objectives
• Ensure consistent growth of the liability book.
Job Responsibilities:
• End use of CRM, Financle and Wms.
• Acquiring NTB clients with wealth relationship to the bank.
• Successfully selling investment and insurance products and driving awareness of DBS. Increasing wallet size of the customer.
• Selling of private equity, PMS, Mutual Funds/ Insurance products to achieve targets.
• Maintaining records of all customers with proper documentation.
Achievements:
• Won a Singapore trip for achieving Insurance target sponsored by AVIVA Life insurance Co Ltd. Date travelled 7th Dec 2011 to 10th Dec 2011.
• Part of H1 winner of the CBG Achievers forum- The Awards were instituted to recognize outstanding contributions by CBG teams, Supervisors and Relationship Managers for the period 1st Jan - 30th June 2011.
Programs and certification: Completed Customer Service & Banking Codes & Standards from Indian Institute of Banking and finance, Year of Passing Dec 2011.
• Monitoring, Motivating & Coaching a team of 13 advance RMs to over achieve on sales quality and efficiency consistently.
• Ensure that not only the overall Monthly target is met but also that every RM in the team meets the monthly target on Equity MF, Insurance, sips, Cross Sell, NTB PVA and portfolio AUM growth.
• To assist advance RMs in acquiring & closing complicated sales
• Handhold new advance RMs and get them to be deliver 100% on their monthly target within three months.
• Work closely with the RSM & BM to draw up the training needs of the advance RMs particularly on the upskilling and refresher courses to product competencies as well as selling & relationship management skills.
• Consistently provide feedback to RSM & BM to keep up with and be ahead of the market environment.
• Ensuring adherence to all audit and sales compliance requirement.
• Monitor Quality of Sales being done to ensure that all sales are in keeping with the high ethical standards of HSBC.
• Handling a Team.
• Responsible for the business generated from Advaith Motors.
• Involved In Promotional Activities.
• Facilitating the Customers to loan related quires.
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