International Operations Executive & Visa Coordinator
CARLSON WAGONLIT TRAVEL
Total des années d'expérience :14 years, 1 Mois
International Tour Operations
• Maintains positive Customer & Colleague interactions .
• Issuing Hotel, Tour & Transfer Vouchers to Customer .
• Coordinating & Follow up with Customers coordinate with overseas clients, office and suppliers.
• To ensuring Proper Airport Transfer, Hotel Check-in, Check-out & Tour .
• File handling, Preparing Cost Sheet, Docket Creation, Vouchers & relevant document creation etc.
• Handle guest enquiries, problems or complaints.
• Ensuring proper Customer service with stipulated time for smooth Operations movement.
• Ensuring all replies done for the day and follow up all of the pending issues
Visa Assistance & Travel Insurance
• Handling Tourist & Business Visa.
• Providing Visa requirements to Customer.
• Providing Overseas insurance for Traveler.
Team Management
• Identifying and implementing strategies for building team effectiveness by promoting a spirit of co-operation between team members.
• Creating and sustaining an environment that fosters development opportunities and motivates high performance through effective management training and career development.
Departure Operations (Handling Counters)
• Verifying Travel Documents (visa & passport)
• Facilitating passenger for Queries.
• Counter Check In, Issuing Boarding pass.
Arrival Operations
• Coordinating with various departments for smooth passenger movement.
• To ensuring Proper flight meet, maas, wheel chair, VIP, CIP, MEDA & INAD, DEPA Passenger handling.
• Supervising the baggage delivery.
• Making PIR DPR reports at arrival hall.
• And ensuring the proper handling of Arrival baggage & Arrival mail.
Flight operations
• Ensuring proper Passenger embarkation & disembarkation within stipulated time.
• Proper boarding at boarding gate and Special Handling Passenger. (MAAS, WHEELCHAIR, MEDA, VIP, CIP, BUSSNESS CLASS).
• Coordinating with CUSTOMS, IMMIGRATION & other staff while attending the Flight.
Documentations
• Preparing Passenger Manifest, Out Bound summery & briefing sheet for outgoing flights.
• Taking initial permission for outgoing flights from customs.
• Preparing Incoming flights papers for customs.
Team Management
• Identifying and implementing strategies for building team effectiveness by promoting a spirit of co-operation between team members.
• Creating and sustaining an environment that fosters development opportunities and motivates high performance through effective management training and career development.
Booking cargo, Data maintenance, AAMS, COOL TD
Check In, Issuing Boarding pass, Preparing & Printing Manifest,
Communication with Passenger, Clearance of Passengers, Verifying Travel Documents,
Baggage handling, Handing Passenger Queries etc.
HAJJ PASSENGER HANDLING
Diploma in Aviation & Tourism Management
MASTER IN POLITICAL SCIENCE