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Lama Alalfi, Electronic Shipping Solution (ESS) Intern

Lama Alalfi

Electronic Shipping Solution (ESS) Intern·DHL Express

Jordan

Bachelor's degree, Logistics

Work experience

Total years of experience: 1 years, 0 months

Electronic Shipping Solution (ESS) Intern

September 2025 - February 2026

DHL Express

Bonn, Germany •Hybrid

September 2025 - February 2026

• Managed internal and external email correspondence in both German and English.
• Handled internal ticket management and executed system configuration changes according to strict
guidelines to ensure platform stability.
• Created internal guidelines and video tutorials to streamline team workflows; personally supported the
onboarding of new interns and logistics trainees.
• Prepared and presented weekly Team Spotlight interviews in German, fostering internal
communication and team visibility
Company industry:
Distribution, Supply Chain & Logistics

German-Speaking Customer Service Representative

August 2024 - September 2024

Crystel

Amman, Jordan •Hybrid

August 2024 - September 2024

-Guided German-speaking customers through the full ordering process, ensuring every detail was
entered accurately for a perfect customer experience.
- Personally resolved customer inquiries and concerns in German, focusing on quick solutions and
maintaining high service standards
Company industry:
Call Centers & Customer Care Outsourcing

Assistant, Registration Department

January 2023 - January 2023

German Jordanian university

Madaba, Jordan

January 2023 - January 2023

Assisted the Registrar in archiving and organizing student files
Company industry:
Higher Education

Social Media Content Creator

October 2022 - January 2023

Arabic Language Club

Madaba, Jordan

October 2022 - January 2023

• Captured photos and videos of events to create visual content Edited and curated videos for Instagram
page.
• Documented and archived events, providing detailed reports for future planning
Company industry:
Other Business Support Services

Education

German Jordanian University (GJU)

March 2026

March 2026

Bachelor's degree, Logistics

Jordan

GPA (percentage): 82.9%

GPA (percentage): 82.9%

OTH Amberg-Weiden

August 2025

August 2025

Bachelor's degree, Business And International Studies

Germany

Skills

COMMUNICATIONS

Intermediate

COMPUTER LITERACY

Intermediate

CUSTOMER SERVICE

Intermediate

INTERNAL COMMUNICATIONS

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LOGISTICS

Intermediate

MANAGEMENT

Intermediate

MICROSOFT OFFICE

Intermediate

SUPPLY CHAIN

Intermediate

Data Entry

Intermediate

BUSINESS ADMINISTRATION

Intermediate

BUSINESS CORRESPONDENCE

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LOGISTICS

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate

SHIPPING AND RECEIVING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

German

Intermediate