Call Center Representative
Saudi Sudanese Bank
Total des années d'expérience :1 years, 1 Mois
Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Resolved concerns with products or services to help with retention and drive sales. Maintained accurate and current customer account data with manual forms processing and digital information updates. Answered average of 150 calls and emails per day, addressing customer inquiries, solving problems and providing product information. Reduced downtime to support quality control, boost revenue and complete projects on time and under budget. Investigated and resolved customer inquiries and complaints quickly. Trained new personnel regarding company operations, policies and services.
Some of the university's courses were in: statistical analysis (SPSS) and operations research. There was also a course on human resources and marketing, as well as entrepreneurship, and there is also more than that in the field of specialization.