كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Lama Ismail, Admin / Customer Service Supervisor

Lama Ismail

Admin / Customer Service Supervisor·sahara visa screening center

الإمارات العربية المتحدة

دبلوم, Human Resources

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 2 أشهر

Admin / Customer Service Supervisor

ديسمبر 2022 - حتى الآن

sahara visa screening center

الشارقة، الإمارات العربية المتحدة

ديسمبر 2022 - حتى الآن

 Supervise daily customer service and administrative operations.
 Train and onboard new employees in accordance with organizational procedures.
 Monitored team performance and implemented quality standards to ensure excellent customer service
delivery.
 Manage customer escalations and resolve complaints efficiently.
 Coordinate with government entities and internal departments regarding service requirements.
 Prepare management reports and operational updates.
 Follow up on technical issues with IT teams and service providers.
 Review daily transactions, applications, and payment processes for accuracy.
 Providing home medical services, reviewing applications for accuracy, completing required procedures, and
following up on laboratory results and customer requests until closure
 Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency

مجال الشركة:
خدمات الرعاية الصحية الأخرى

Admin / Customer Service Supervisor

ديسمبر 2022 - حتى الآن

Sahara Visa Medical Center

الشارقة، الإمارات العربية المتحدة

ديسمبر 2022 - حتى الآن

• Supervise daily customer service and administrative operations.
• Train and onboard new employees in accordance with organizational procedures.
• Monitored team performance and implemented quality standards to ensure excellent customer service
delivery.
• Manage customer escalations and resolve complaints efficiently.
• Coordinate with government entities and internal departments regarding service requirements.
• Prepare management reports and operational updates.
• Follow up on technical issues with IT teams and service providers.
• Review daily transactions, applications, and payment processes for accuracy.
• Providing home medical services, reviewing applications for accuracy, completing required procedures, and
following up on laboratory results and customer requests until closure
• Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency.

مجال الشركة:
خدمات الرعاية الصحية الأخرى

/ Administrative Coordinator

يناير 2021 - ديسمبر 2022

Sahara Visa Medical Center

الشارقة، الإمارات العربية المتحدة

يناير 2021 - ديسمبر 2022

• Managed front desk operations and customer inquiries.
• Scheduled medical appointments and maintained records.
• Assisted customers with medical reports and service procedures.
• Coordinated with internal departments to ensure smooth workflow.
• Followed up with clients regarding service completion and documentation.
• Delivered exceptional customer service while ensuring a positive visitor experience.
• Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency.

مجال الشركة:
خدمات الرعاية الصحية الأخرى

Front office / Administrative Coordinator

أبريل 2019 - ديسمبر 2022

sahara visa screening center

الشارقة، الإمارات العربية المتحدة

أبريل 2019 - ديسمبر 2022

 Managed front desk operations and customer inquiries.
 Scheduled medical appointments and maintained records.
 Assisted customers with medical reports and service procedures.
 Coordinated with internal departments to ensure smooth workflow.
 Followed up with clients regarding service completion and documentation.
 Delivered exceptional customer service while ensuring a positive visitor experience.
 Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency

مجال الشركة:
خدمات الرعاية الصحية الأخرى

Part-time

أكتوبر 2018 - نوفمبر 2018

Sharjah Expo

الشارقة، الإمارات العربية المتحدة

أكتوبر 2018 - نوفمبر 2018

• Supported international conferences and exhibitions.
• Managed participant registration and data entry.
• Assisted visitors and exhibitors during major events.
• Coordinated with event teams to ensure smooth operations.

مجال الشركة:
الضيافة والسكن

Nursery Administrator

سبتمبر 2016 - يونيو 2018

special world nursery

الشارقة، الإمارات العربية المتحدة

سبتمبر 2016 - يونيو 2018

 Managed fee collection, payment tracking, and account reconciliation.
 Prepared monthly financial and administrative reports.
 Coordinated supplier orders and maintained petty cash records.
 Assisted in payroll preparation and administrative documentation.
 Supported daily administrative operations and parent communications

مجال الشركة:
التعليم المهني

Nursery Administrator

يناير 2016 - يناير 2018

Special World Nursery

الشارقة، الإمارات العربية المتحدة

يناير 2016 - يناير 2018

• Managed fee collection, payment tracking, and account reconciliation.
• Prepared monthly financial and administrative reports.
• Coordinated supplier orders and maintained petty cash records.
• Assisted in payroll preparation and administrative documentation.
• Supported daily administrative operations and parent communications.

مجال الشركة:
رياض الأطفال

External Customer Service Representative

أكتوبر 2011 - مايو 2016

Abu Dhabi Government Contact center

الشارقة، الإمارات العربية المتحدة

أكتوبر 2011 - مايو 2016

• Managed customer inquiries and government service requests.
• Created, tracked, and managed customer cases through CRM systems.
• Escalated urgent cases to relevant departments for resolution.
• Provided accurate information regarding Abu Dhabi Government services.
• Maintained professional communication through phone and email channels.
• Ensured confidentiality and compliance in handling customer data.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

التعليم

Nadia Training institute

أغسطس 2019

أغسطس 2019

دبلوم، Human Resources

الإمارات العربية المتحدة

Nadia Training institute

أغسطس 2019

أغسطس 2019

بكالوريوس، Human Resources

الإمارات العربية المتحدة

Emirates Institute For Banking And Financial Studies

ديسمبر 2010

ديسمبر 2010

دبلوم، Banking And Finance

الإمارات العربية المتحدة

Emirates institute for banking and financial studies

ديسمبر 2010

ديسمبر 2010

بكالوريوس، Banking And Finance

الإمارات العربية المتحدة

AlNoor international school

مايو 2006

مايو 2006

الثانوية العامة أو ما يعادلها، high school

الإمارات العربية المتحدة

Skills

Customer Service Management
Expert
Customer Service Management
Expert
Administrative Coordination
Expert
Administrative Coordination
Expert
Government
Expert
Government
Expert
Leadership
Expert
Leadership
Expert
Data Entry
Expert
Data Entry
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس