lama safa

superviser, front office department at imperial suites hotel

• Other
• July 2005 to June 2010

Ensuring a pleasant customer experience
Handling all telephone reservations according to best practices
Working on group reservations to expedite process
Preparing arrivals and departures for smooth experience to customer
Handling check-in process and review documentation for compliance with policies
Communicating with all departments to coordinate activities/services
Following up with companies and agencies to enable current and future business
Verify in-house rooms and availabilities for accurate capacity management
Handle post-charges and payments efficiently for a positive customer experience