Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
lames Ahmed Mohammed Alhadi, senior customer care

lames Ahmed Mohammed Alhadi

senior customer care·manafa

Saudi Arabia

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 8 years, 3 months

senior customer care

August 2024 - Present

manafa

Riyadh, Saudi Arabia

August 2024 - Present

An experienced customer service professional with over 7 years in the insurance and financial sectors, skilled in complaint resolution, communication across various platforms, and CRM systems. Adept at handling regulatory complaints (SAMA), analyzing KPIs, and proposing service improvements. Known for maintaining service quality and customer satisfaction under pressure.
Key Achievements:
• Awarded “Employee of the Month” at Medgulf twice (April 2017, October 2018) for excellence in customer handling and complex case resolution.
• Successfully improved customer satisfaction by implementing follow-up systems and process enhancements at Manafa Crowdfunding.
• Handled a high volume of inquiries and complaints across multiple channels (calls, email, Twitter) with strong SLA compliance.
• Participated in multiple training programs and certifications in insurance compliance, decision-making, and anti-money laundering.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Customer Service Agent

September 2020 - January 2023

Allianz Saudi Fransi Cooperative Insurance

Riyadh, Saudi Arabia

September 2020 - January 2023

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

call center

September 2016 - July 2019

Insurance company

Riyadh, Saudi Arabia

September 2016 - July 2019

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

خدمه عملاء

January 2015 - January 2016

تسويق

Riyadh, Saudi Arabia

January 2015 - January 2016

اعمال شخصية وتسويق عن بعد
Company industry:
Telemarketing
Job role:
Marketing and PR

Education

Saudi Electronic University

January 2020

January 2020

Bachelor's degree, Administration And Business Administration

Saudi Arabia

GPA (percentage): 88%

GPA (percentage): 88%

high school

May 2008

May 2008

High school or equivalent, science

Saudi Arabia

GPA (percentage): 86.91%

GPA (percentage): 86.91%

متخرجه
View attachment

Skills

KPI
Expert
KPI
Expert
Call Center
Expert
Call Center
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Multi channel Marketing
Expert
Multi channel Marketing
Expert
planning and organizing
Expert
planning and organizing
Expert
use email and teamwork
Expert
use email and teamwork
Expert
SWOT Analysis
Intermediate
SWOT Analysis
Intermediate
speaking English
Expert
speaking English
Expert
use genesys interaction workspace
Expert
use genesys interaction workspace
Expert
Use excel and word and all Microsoft office program
Expert
Use excel and word and all Microsoft office program
Expert
communication skills
Expert
communication skills
Expert
solving problems With Fish Bone Strategies
Intermediate
solving problems With Fish Bone Strategies
Intermediate
Call Center
Expert
Call Center
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Multi channel Marketing
Expert
Multi channel Marketing
Expert

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
• Laws Governing Insurance Sector
Jul 2017
Training
• Creative Thinking in the Workplace
droop
Jul 2017
customer serves for insurance
droop
Jul 2017
• Unified policy for motor claim
MEDGULF
Sep 2016
• The training program for compliance , anti-money
MEDGULF
May 2017
• Motor and liability insurance
MEDGULF
May 2017
• Medical underwriting
MEDGULF
May 2017
• Decision making and problem solving
MEDGULF
Oct 2016
• (IFCE) insurance foundation certificate
The institute of finance
Dec 2016

Hobbies and interests

القراءة والاطلاع تعلم لغات