لميس المطيري

• Eliminate isolation and separation between the assigned departments and ensure their cooperation.
• Achieving balance and harmony between the various aspects of activity in the organization, so that understanding and cooperation prevail at various administrative levels.
• works to avoid repetition, duplication and conflicts as well.
• It includes direct contact where the land can through horizontal communications meet the needs of people during daily work.

• Answer phone calls and redirect them when necessary
• Manage the weekly/monthly agenda and arrange new meetings and appointments
• Prepare and disseminate correspondence, memos and forms
• File and update contact information of employees, customers, suppliers and external partners
• Support and facilitate the completion of regular reports
• Develop and maintain a filing system
• Check frequently the levels of ofice supplies and place appropriate orders
• Make travel arrangements
• Document expenses and hand in reports
• Undertake occasional receptionist duties

Trainer in Scientific STEP Program

• Mange all approvals and communicate with insurance companies
• Verify medical approvals on system
• Check the patient condition

• Manage large amounts of incoming phone calls
• Update and verify patient information at every visit
• Assist patients with filling out patient history forms, consent forms and payment contract forms
• Receive and process cash and credit card payments for medical services rendered
• Review patient accounts, identify delinquent accounts and collect overdue payments
• Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staf member

• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers