Guest Services, Manager
Starwood Hotels & Resorts
Total des années d'expérience :14 years, 1 Mois
- My team consists of 07 In the Guest Service Centre and 03 in the Guest Relations Section.
- Setting various types of departmental trainings with preset dates throughout the whole year.
- Managing all Guest Requests, Incidents, Work Orders, and Defects that they might face during their stay
- Coordinating the needed amenities for VIP guests
- Managing our loyalty program desk - SPG
- Managing the call center
- Maintaining the implementation of our Brand Standards amongst all of my team's tasks
- Mentoring and coaching the team on day to day basis
1. Manage a team of 13 of which 2 of them are supervisors
2. Control the complaints statistics
3. Follow up with customers database
4. Ensure delivery of company's values
5. Ensure delivery of products via team of delivery cars and drivers
5. Training and developing team
6. Setting clear goals for day to day tasks
- OS&E
- Building of the Hotel as I have been the first recruited
- HR / Personnel
- Administrative Tasks for the General Manager
- Initiation of all the needed documentation for all Departments
- Liaising schedules, appointments, and all sorts of interests amongst stakeholders
- Handling teams in Sales and Marketing department.
- Hr Recruiter
- Quality control clerk
Business Management lecturer
Teacher Assistant and lecturer in the following areas,
Global Business, Supply Chain Management, Calculus, Project Management, Office Management, Human resources Management, Basics of Marketing.
Lecturing in the MPC ( Marketing professional certificate)
