Customer Service Manager
Atlas
Total years of experience :17 years, 7 Months
Cargo Systems Limited
Responsibilities:
o Developed and executed the customer service strategy in that when a customer
raises a query or concern; it is addressed within the first three hours.
o I do tax calculations and send tax worksheets to Clients for approval before
generating tax assessments for payment of taxes.
o I attend to Customs Queries and requests on behalf of Clients
o Coordinating Single Customs Territory (SCT) Clearance process with our Mombasa
representatives by forwarding entries and Release orders to them to facilitate
loading arrangements.
o I generate T1s once loading details have been provided by the transporter /
Mombasa representative.
o Follow up on KEMBA IM4 entries to print out the Exit notes once ready in the
system.
o I represent the company in trainings for example those organized by the regulatory
bodies like Uganda Revenue Authority(URA); Uganda National Bureau of
Standards(UNBS); National Drug Authority (NDA) and others.
o I worked in Partnership with Joint Medical Store (JMS) to distribute ARVs and TB
medicines to all facilities providing HIV/AIDS care services in the Northern Uganda
under the NUMAT project.
o Also worked in Partnership with Ministry of Health (MOH); United Nations
Population Fund (UNFPA) and Uganda Health Marketing group (UHMG) to clear
and distribute Family planning commodities throughout the country under the
Alternative Strategy (ADS) to all faith based; private and nonprofit (PNFPs) and
private facilities.
o Have put in place relevant Key Performance Indicators and Key Quality Indicators,
and conduct proper analysis of statistics to ensure the service levels to customers
are as per set targets.
o I sensitize new and old Clients on Customs clearance procedures enabling them to
promptly avail all required information in order to clear goods without delays and
unplanned costs.
o I monitor customer service procedures, policies and standards for the company.
o I follow up on shipping schedules and getting information from respective shipping
lines or forwarders / cargo tracking.
o Have done accurate data entry and raised invoices to Clients promptly.
o I do a follow up on empty containers and ensuring that Empty container receipts
are forwarded or submitted to the relevant authorities.
o Always from time to time; I request for shipping line container guarantee forms and
ensure that the accrued Demurrage charges are billed and paid before Release of
Cargo to the Clients.
o I do issue Release Orders to third Party Agents / Clients.
o I do execute any other duties as assigned by the line manager
Cargo Systems Limited
Responsibilities:
o Overseeing the Customer service Department & resolving issues within the range
of authority
o Schedule meetings and conference rooms, making bookings for meetings/training
venues and organizing other relevant logistics.
o Composing, typing and editing correspondences, reports, Memoranda and other
material as requested.
o Maintaining Customer records and efficient Service delivery
o Understanding of the Business, Clients requests and channel them to the
appropriate offices
o Coordinating both national and international travel by booking flights, airport
transfers and accommodation for company guests and staff.
o Coordinating mail follow in and out of office
o Follow through and closure of each respective dealing with the agent / carrier
o Proactive response to queries and business requests
o Keeping all clients updated with information regarding their shipments.
o Multi-tasking and ensuring that tasks are prioritized in the most
suitable manner
o Follow up on shipping schedules of shipments
o Maintaining office Supply inventory.
o Cargo tracking - from Origin to Destination up to Delivery to Client’s stores;
o Sometimes troubleshooting system problems as encountered by staff.
o Availing Quotes to Clients in or on time.
Lubiri Secondary School
Responsibilities:
o Conduct all lessons as per Time table;
o Ensure that all the students in my class clear all school dues in time.
o Overseer of all Red cross/First Aid activities in the school.
o Ensure that all suggestions, ideas, changes with the department are written down
for reference.
o Supervise the general sanitation of my class room and the school compound.
o Ensure that students on trips are well catered for and their parents updated on
their stay outside home.
o Ensuring general hygiene of dormitories o Ensuring that hostel students get the
required meals.
Skills Attained:
o Customer Service skills like handling emotional customers, scheduling customer
appointments, listening to customers and answering their queries, keep
customers updated / informed, etc
o Communication Proficiency
o Multi- tasking and task prioritization skills;
o Cargo tracking and Shipping skills;
courses: | World Cargo Alliance (WCA) o Certified Training in Good Distribution Practice (GDP) for Pharmaceutical Logistics.
| Aptech Computer Education,
|
| Aptech Computer Education,
NTC Kabale o Pursued and attained a
courses: Uganda Advanced Certificate of Education (UACE).