ticketing agent
LIBYAN AIRLINES
Total years of experience :8 years, 10 Months
-TRANSATOUR
customers services
∗My duties
* Selled tickets at airport or at travel agency
* Assigned seats to passengers and rebooked passengers who miss their flights
* I often answered question about airline schedules, fares, times.
* I displayed the flights in the wanted date to see the disponibility.
* To exchange the ticket by application rules
* To inform customers about stopover if it included in booking
* To assist check in passengers at airport
* To assist boarding passengers at airport
* To control cargo and cathering services and handling.
* To assist take off then send copy of passenger list and movement
2008: → tourism and maritime: ❖ My duties
* Selled the journey's organized in morocco and has in Europe and in Asia.
* Convinced the customer to choose the destination on the program instead of destination which is not programmed.
* I answered customer's question concerning the program such us (chosen hotel, periode of stay, type of room, formula of stay (B&B/DP/PC)
* Selled ticket ship by indicating passenger number and their age, type of vehicle.
2007/2008: → ticketing agent:
❖ My duties: * Selled tickets in travel agency
* Assigned seats and meals to passengers and rebooked passengers who miss their flights
* I answered customer's question such us: type of company, fares, times, seats, and the flights with stopover or not.
* I displayed the flight in the wanted date and showed disponibility.
* Confirmed the rate to customers and booked him
* Printed him duplicate of his reservation.
❖ My duties: * Selled tickets at airport or at travel agency
* Assigned seats to passengers and rebooked passengers who miss their flights
* I often answered question about airline schedules, fares, times.
* I displayed the flights in the wanted date to see the disponibility.
2006-2007: → phone operator.
→ Sales and marketing assistant
❖ My duties: * Organized and executed the weekly sales meeting. Also involved in forecasting and budgeting for the sales department. Developed innovative program for potential clients.
* implemented new marketing tools in-order to increase revenue and occupancy
* Planned and executes several successful events and conferences.
_ Royal air Maroc " habous agency ".
_ Idou anfa hotel /Casablanca
2005-2006: → Reservation
❖ My duties: * Verified the availability
* Determined the needs of the customers
* Consult the planning of reservation for dates demands and confirm the types of rooms (chambers) and numbers of beds
* To use the technique of sale maximal: show the elements of quality superior and to promote the advantages of different fails and different types of rooms.
→ Front office.
❖ My duties: * Verified the list of the arrived
* Prepared the arrived card and the board of rooms
* Attribute (award) the rooms and classified the arrived card.
* Welcome the customer
* Verified the details of the reservation
* Filled the arrived card and obtained te signature of the customers
* Attributed the key and make sure that room is ready
* Wished a good stay of the customer and I offered him (her) his (her) availability
* The day before the depart of the customer make sure that the cash desk finished all these formalities for finally the customer make his check out * Wish a good trip to the customer