Dispatch Manager
Triple A
Total years of experience :1 years, 0 Months
Recruited and hired qualified candidates to fill open positions.Juggled multiple projects and tasks to ensure high quality
and timely delivery.Kept multinational team on track by assigning and supervising their activities and giving
constructivefeedback.Created agendas and communication materials for effective workflow and communication
acrosscontinents.Planned and organized daily work schedules for over 500 employees across Jordan and the United
States.Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar creating
weekly or monthly reports and presentations.Scheduled appointments for management teams and maintained updated
calendar using multi-platform. system.Used different knowledge banks to research customer problems and develop
accurate responses as well implementing a customer recovery technique.Analyzed data through Tableau and SPSS to
present to founders and upper management. Presidential/monthly call back rates through MIS reporting for senior
management and founders.Managed to incorporate multinational instant payment system and transaction process
throughHeartland Portico Gateway that boosted efficiency for both the incorporation and the customersAs manager at
Hadley Tow and Triple A• I handled dispatch which is basically connecting drivers with customers and also running in
credit cards and payment methods- contacting Fontana's PD and San B - Whittier PD and L.A PD.• Contacted yard
managers & members• Tracking drivers and talk to the dispatchers that are in different cities• Analyzing scores and call
backs