لانا keara, Content Moderator

لانا keara

Content Moderator

Transcosmos Indonesia (Official)

البلد
إندونيسيا - Semarang
التعليم
بكالوريوس, Bachelor Degree in English Literature,
الخبرات
4 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 6 أشهر

Content Moderator في Transcosmos Indonesia (Official)
  • إندونيسيا
  • أشغل هذه الوظيفة منذ يوليو 2022

User-generated content submitted to an online platform and block off inappropriate content that users post on a company's client based on English Language and Bahasa Indonesia Internet teach research development to provide neutral platform for the eCommerce user Responsible for reviewing the information compliance of images, videos and other related content posted by the client, including risks and accurately deal with illegal images, videos, and other content in strict accordance with the local culture, norms, and company guideline.

Content Moderator في Transcosmos Indonesia (Official)
  • أشغل هذه الوظيفة منذ يوليو 2022

User-generated content submitted to an online platform and block off inappropriate content that users post on a company's client based on English Language and Bahasa Indonesia Internet teach research development to provide neutral platform for the eCommerce user Responsible for reviewing the information compliance of images, videos and other related content posted by the client, including risks and accurately deal with illegal images, videos, and other content in strict accordance with the local culture, norms, and company guideline.

Customer Service Agent في PT Infomedia Solusi Humanik
  • أغسطس 2021 إلى يونيو 2022

PT Infomedia Nusantara (Infomedia) is part of the Telkom Group and began to develop into a Contact Center service provider in 2000s with solutions that include: voice based (inbound and outbound calls), Applied Interactive voice Response (IVR) Technology and Managed Call Center Operations. Handling and escalating problems related to the Pedulilindungi vaccination program by several media platform and system Created and provided solutions and services to customers in accordance with standard SLA and company SOPs Escalation of problems / complaints that cannot be resolved to the relevant unit Organized the case documentation by CRM based system

Customer Service Agent في PT Infomedia Solusi Humanik
  • أغسطس 2021 إلى يونيو 2022

PT Infomedia Nusantara (Infomedia) is part of the Telkom Group and began to develop into a Contact Center service provider in 2000s with solutions that include: voice based (inbound and outbound calls), Applied Interactive voice Response (IVR) Technology and Managed Call Center Operations. Handling and escalating problems related to the Pedulilindungi vaccination program by several media platform and system Created and provided solutions and services to customers in accordance with standard SLA and company SOPs Escalation of problems / complaints that cannot be resolved to the relevant unit Organized the case documentation by CRM based system

Marketing And Public Relations Specialist في PT. Bahtera Sapta Perm
  • أغسطس 2020 إلى مايو 2021

PT. Bahtera Sapta Permata has reputable at several industry service such as F&B industry, rent property, car selling and automotive service on Semarang, Indonesia. Providing useful information about the company, helping guests to make arrangements, and addressing any customer complaints or passing those complaints onto management. Build relationships with new media contacts and maintain relationships with existing contacts Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency,

Marketing And Public Relations Specialist في PT. Bahtera Sapta Perm
  • أغسطس 2020 إلى مايو 2021

PT. Bahtera Sapta Permata has reputable at several industry service such as F&B industry, rent property, car selling and automotive service on Semarang, Indonesia. Providing useful information about the company, helping guests to make arrangements, and addressing any customer complaints or passing those complaints onto management. Build relationships with new media contacts and maintain relationships with existing contacts Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency,

NEWS ANCHOR في PT TVKU SEMARANG
  • يناير 2019 إلى أكتوبر 2019

Television Campus Dian Nuswantoro University (abbreviated: TVKU) is a local television station that is established and broadcasts in Semarang City, Central Java. Started as news anchor in English language for three language news program under PT TVKU UDINUS Make a copy writer and script based on the time screen that no more than 5 minutes in each of video shoot Organized as voice over team for the news audio and ensuring the clarity of the information broadcasting.

NEWS ANCHOR في PT TVKU SEMARANG
  • يناير 2019 إلى أكتوبر 2019

Television Campus Dian Nuswantoro University (abbreviated: TVKU) is a local television station that is established and broadcasts in Semarang City, Central Java. Started as news anchor in English language for three language news program under PT TVKU UDINUS Make a copy writer and script based on the time screen that no more than 5 minutes in each of video shoot Organized as voice over team for the news audio and ensuring the clarity of the information broadcasting.

الخلفية التعليمية

بكالوريوس, Bachelor Degree in English Literature,
  • في Universitas Dian Nuswantoro
  • أبريل 2022

بكالوريوس, Bachelor Degree in English Literature,
  • في UNIVERSITAS DIAN NUSWANTORO
  • أبريل 2022

Specialties & Skills

Customer Care
Human Relations
Public Speaking
Hospitality
Communications
CUSTOMER RELATIONSHIP MANAGEMENT
INTERACTIVE VOICE RESPONSE
MANAGEMENT
RESEARCH
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
NEW MEDIA
VACCINATION
SERVICE PROVIDER
QUALITY ASSURANCE
AGENDA (MEETING)
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
CUSTOMER RELATIONSHIP MANAGEMENT
RESEARCH
INTERACTIVE VOICE RESPONSE
MANAGEMENT
NEW MEDIA
SERVICE PROVIDER
VACCINATION
QUALITY ASSURANCE
ANALYTICAL THINKING

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
الاندونيسية
متمرّس