Office & Administration Manager
Finan Facility Management Company
Total des années d'expérience :16 years, 9 Mois
Office & Administration Manager
-Official trainer for all Umniah new PA's/secretaries;
-Worked on developing orientation plans for new employees;
-Responsible for Call Center recruitment and temporary staff recruitment;
-Involved in recruitment process of other positions in the firms;
-Involved in recreational and motivational programs for Umniah staff;
-Responsible for the Administrative system of all employee records;
-Established and updated job descriptions for Call Center agents;
-In charge of all training issues, programs and materials for the Call Center;
-Responsible for implementing performance review for the Call Center agents
-Accountable for all administration issues related to Call Center;
-Responsible for other HR activities such as time attendance, vacations, insurance -and end of service procedure;
Created and developed some of HR policies and procedures.
-Built relationships with professional counterparts in other organizations, advocacy organizations, and other community organizations;
-Oversaw all aspects of planning and coordinating meetings functions including press conferences, media workroom, interview rooms, third party materials room, and catering;
-Maintained employee database for mailing and communication purposes;
-Performed other office management activities.
-Assisted the Chief Executive Officer in the development of a strategic plan to support the organization's mission, goals and objectives;
-Directed and coordinated the office in a manner that would optimize the cooperate efficiency;
-Helped in achieving the cooperate mission, objectives which resulted in outstanding customer service;
-Built and fostered collaborative relationships with other departments within the organization to remain informed and abreast of new initiatives, products and services;
-Aided in the development, implementation and management of external communications
-Investigated vendor communications services and managed vendor relationships;
-Supported Directors in developing and overseeing their strategies
-Prepared timesheets, expense reports, check requests, as required on periodical basis as required;
-Attended Board of Directors' meetings with the CEO and his key executive staff to discuss reorganization recommendations;
overseen calendars, including personal and professional events, for company and CEO;
Made all senior executive travel arrangements;
Maintained client and employee databases for mailing and communication purposes.
-Supervised operations staff and handled the crew affairs;
-Processed incoming orders, coordinated shipments, and handled internal issues.
Office Manager / Saraya Aqaba General Manager Office -Responsible for maintaining a consistent administrative work flow for the General Manager and company, ensuring a smooth operations for the day-to-day business; -Communicate on General Manager’s behalf with organizational entities such as Saraya Aqaba and executives of external entities; -Handled routine enquiries and re-routing urgent matters for attention in GM absence; -Coordinate and schedule meetings and appointments for the General Manager, notify participants, prepare and arrange all necessary material or agenda for these meetings, e.g. (Annual General Assembly and monthly Board of Directors Meetings); -Update Saraya Aqaba Shareholders with company needs and changes; -Coordinate faculty, staff and temporary employee recruitment; -Manage outside vendors including shippers, couriers, postal service, IT systems consultants and telecommunication services; -Oversee and systematize Board Meeting materials and correspondence; Process accounts payable/receivable; Developed Archiving and document control procedures; handling contracts/agreements, Minutes of Meeting and Confidential Information Agreement with third parties.