LANGSI GABILA

• Job title: Customer Service
• Duration. February 2013-May 2015
• Job role: Receptionist/Admin
• Answer to all incoming calls with high degree of politeness and friendly manner.
• Recording all customer reservation request/receive new guest enquiry and channel them to the Sales and marketing department for necessary action.
• Provide comprehensive data service to guest and advising them on available products in the hotel.
• Determine requirements by working with guest.

locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call centre database by entering information.
• Keeping equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.

• Company: M T N Telecommunication, DOUALA CAMEROON FROM 2012 TO 2013
• Position: Sales Executive
• Cross selling to existing customers and acquisition of new customers.
• Provided solutions to the customer's financial need
• Ensured Customer Satisfaction.
• Prepared & maintained the sales call reports.
• Explored new sales area and ways to achieve targets.
• Conduct promotional activities and ensure details about the product features, advantages and utilities
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.