Lanierose Archival

Provided front desk, administrative, and HR support within an intellectual property firm,
ensuring smooth daily operations and a professional client experience. Managed reception
duties including greeting clients, handling inquiries, routing calls, and coordinating
appointments with attorneys and consultants.
Supported administrative functions by preparing and organizing confidential legal
documents related to trademarks, patents, and copyrights. Maintained accurate filing
systems (both physical and digital), tracked deadlines for IP applications and renewals, and
assisted in correspondence with clients and regulatory bodies.
Assisted the HR department with onboarding processes, including preparation of
employment contracts, maintaining employee records, monitoring attendance, and
supporting recruitment activities such as scheduling interviews and communicating with
candidates.
Demonstrated strong attention to detail, confidentiality, and the ability to handle sensitive
information.

A customer focused and results driven Call Center Agent with experience handling inbound and outbound voice accounts in the Philippines.
Skilled in delivering excellent customer service, resolving inquiries, and managing complaints with professionalism and empathy. Strong
communication skills with a clear speaking voice and the ability to build rapport with diverse customers. Proficient in using CRM systems,
handling high call volumes, and meeting performance targets such as AHT, CSAT, and firstcall resolution. Committed to providing efficient
solutions while maintaining a positive customer experience.