Receptionist
Solid Construction Cebu, Inc.
Total years of experience :7 years, 5 Months
* Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
* Responded to inquiries from callers seeking information.
* Resolved customer problems and complaints.
* Confirmed appointments, communicated with clients, and updated client records.
* Answered phone promptly and directed incoming calls to correct offices.
* Kept reception area clean and neat to give visitors positive first impression.
* Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
* Managed multiple tasks and met time-sensitive deadlines.
* Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
* Maintained confidentiality of information regarding clients and company.
* Delivered English Language instruction to students.
* Utilized interactive teaching methods and resources to enhance language acquisitions and communication skill.
* Provided individualized attention and support to students to help them achieve their language goals.
* Assessed students progress and provided feedback to support their language development.
* Developed and implemented lesson plans to improve language skills and fluency.
* One to one classes with reading, writing, listening and speaking skills.
* Utilize scripts and other resources to answer customer questions.
* Demonstrates strong problem-solving skills to resolve customer issues quickly and efficiently.
* Utilized available resources to research customer inquiries and provide accurate information.