Executive Secretary
Etisalat
Total years of experience :11 years, 2 Months
o Handling and managing different task related to Solution Architect project , to ensure high quality and standard of customer service provided.
o Import & review monthly target reports to ensure compliance with corporate reporting guidelines and update management on the status of service orders.
o Provides professional direction and guidance to subordinates; Processing team, SA support team and Service delivery Managers.
o Classify & follows-up all pending work orders / waiters reported to ensure prompt and efficient resolution of issues / criticalities and to minimize delay. Settlement of pending work orders / waiters by coordinating all section involved, provide professional guidance and support to subordinates in carrying out the assigned functions.
o Utilizes a strategic approach in planning VIP social functions and interfaces with high-ranking officials.
o Manages the content of information flowing into and out of the SVP office related to schedules, correspondence and presentations.
o Participates in meetings to identify scheduling conflicts and quickly provides resolutions.
o Exercises considerable discretion and independent judgment when making decisions and interacting with SVP clients and associates.
o Incentive work Plan for Credit & collection
Assist with day to day operations of the HR functions and duties
o Provide clerical and administrative support to Human Resources executives
o Compile and update employee records (hard and soft copies)
o Process documentation and prepare reports relating to personnel activities (staffing,
recruitment, training, grievances, performance evaluations etc)
o Coordinate HR projects (meetings, training, surveys etc) and take minutes
o Deal with employee requests regarding human resources issues, rules, and regulations
o Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
o Communicate with public services when necessary
o Properly handle complaints and grievance procedures
o Coordinate communication with candidates and schedule interviews
English Literature and Translation