Bayt.com
لارا العدوان, Call Center Operational Supporter

لارا العدوان

Call Center Operational Supporter

NBD BANK

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
بكالوريوس, HR Management
الخبرات
11 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 10 أشهر

Call Center Operational Supporter في NBD BANK
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يوليو 2013

Handling the processing of 0 % installment plan
Attending to merchant and listening customer complains
Consolidation of monthly data for invoicing purposes.
Telemarketing
Selling Assigned Banks' Products
Dealing Customer from Corporate sectors
Assisting and Educating Customer on phone.
Storing each Customer Record.
Mailing, Calling, Inbound/Outbound
Presenting Report to HR Manager

Sales/Marketing Representative في NBD BANK
  • الإمارات العربية المتحدة - دبي
  • يوليو 2012 إلى يوليو 2013

On phone sales for Alico Metlife Insurance.
Selling Medical and Wealth Insurance.
Cross selling of critical illness, income protector plan & life insurance based on age.
Updating huddle boards with daily targets and achievements
Training of New Recruiters

الخلفية التعليمية

بكالوريوس, HR Management
  • في All Dar University
  • يناير 2017

3

دبلوم, Manigmant
  • في Aldar
  • يونيو 2010

3

Specialties & Skills

Speaking Engagements
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Phone Skills
+Endorse 0
Book Writing
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Speed Reading
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MS office , Project Management, Risk Management
+Endorse 0
Customer Service, Business Communication, Drafting, Writing Business Proposals
+Endorse 0
Phone Etiquette, Digital Marketing, Listening & attention to detail
+Endorse 0
Resolving Conflict Issues, Patience, Diplomatic, Adjusting Environment,
+Endorse 0
Teaching, Swimming , Driving , Hiking , Risk Taking,
+Endorse 0
MS OFFICE
+Endorse 0

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

العضويات

Organization for Social Development (OSD)
  • Assistant Program Coordinator for Early Year Education
  • January 2013

التدريب و الشهادات

Early Childhood Education (تدريب)
معهد التدريب:
OSD
تاريخ الدورة:
February 2013
المدة:
75 ساعة

الهوايات

  • Reading Books, Novels,Short Stories, Newspapers, Watching Tv, Listening Music,Swimming, Biking
  • Child Caring, Early Education
    I feel proud to have awarded a best Social Worker back in 2011 working under an Organization for Social Development. I have also achieved a lifetime award as a Charity Fund Raiser back in 2013 for promoting Child Care Education.
  • Socializing, Writing, Travelling, Celebrating events, Participating Seminars, Social Educational Eve
  • Volunteering, Charity fund raising, Social Working