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Lara Tohme, salesperson

Lara Tohme

salesperson·beirut duty free

Lebanon

Master's degree, english literature

Work experience

Total years of experience: 8 years, 3 months

salesperson

April 2018 - Present

beirut duty free

Beirut, Lebanon

April 2018 - Present

Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service Platforms Specialist

April 2018 - Present

Beirut Duty-Free,

Beirut, Lebanon

April 2018 - Present

• Executing high-volume data entry and processing orders across various digital
platforms, ensuring 100% accuracy in client specifications and system records.
• Managing the end-to-end order lifecycle, from initial platform entry to final delivery,
ensuring seamless coordination between clients and the logistics team.
• Facilitating professional post-purchase follow-ups, using persuasive communication to
confirm satisfaction and resolve complex inquiries, which strengthened client retention.
Company industry:
Retail & Wholesale

Education

Lebanese University

September 2018

September 2018

Master's degree, english literature

Lebanon

Lebanese University

January 2018

January 2018

Master's degree, English literature

Lebanon

Lebanese University

January 2017

January 2017

Bachelor's degree, English literature

Lebanon

Skills

Management
Expert
Management
Expert
Databases
Expert
Databases
Expert
Administrative
Expert
Administrative
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Sales
Expert
Sales
Expert
sales and customer relationship management
Expert
sales and customer relationship management
Expert
word,excel.
Intermediate
word,excel.
Intermediate
Training
Intermediate
Training
Intermediate
Employee Relations
Intermediate
Employee Relations
Intermediate
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Marketing
Intermediate
Marketing
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PROFESSIONAL WRITING
Intermediate
PROFESSIONAL WRITING
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English

Intermediate

Arabic

Beginner

Training and Certifications

Certifications
Training in Customer Service Excellence
Training
online customer service
PAC duty free
Apr 2018

Hobbies and interests

drawing

empoyee of the month in online customer service