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Lassana Diakite , Retail Store Manager & E-Commerce Training Lead

Lassana Diakite

Retail Store Manager & E-Commerce Training Lead·GMG Gulf Marketing Group

United Arab Emirates

Master's degree, normal

Work experience

Total years of experience: 8 years, 7 months

Retail Store Manager & E-Commerce Training Lead

July 2025 - Present

GMG Gulf Marketing Group

Dubai, United Arab Emirates

July 2025 - Present

Designed and facilitated workshops on customer service excellence, food safety, and compliance — driving Dubai Municipality
hygiene grade from C to A within 2 months.
Led training and daily coaching of 13 Amazon pickers on picking accuracy, speed KPIs, SLA compliance, and delivery quality in
a live fulfilment environment.
Conducted store-wide briefings as Store In-Charge, translating brand reputation standards and customer satisfaction goals into
clear, motivating messages for every team member.
Participated in GMGs Go Extra customer service programme; built structured onboarding flows and SOPs
Company industry:
Retail & Wholesale

sales and marketing manager assistant

September 2016 - March 2024

auchan retail

Lyon, France

September 2016 - March 2024

Company industry:
Retail & Wholesale
Job role:
Sales

Education

iscom lyon

September 2022

September 2022

Master's degree, normal

France

Skills

CONSUMER BEHAVIOUR

Intermediate

CUSTOMER SERVICE

Intermediate

E COMMERCE

Intermediate

FOOD SAFETY AND SANITATION

Intermediate

INSTRUCTIONAL DESIGN

Intermediate

LEARNING AND DEVELOPMENT STRATEGY

Intermediate

MARKETING

Intermediate

NEUROMARKETING

Intermediate

UPSKILLING

Intermediate

WORKSHOP FACILITATION

Intermediate

Languages

French

Native Speaker

English

Beginner

Training and Certifications

Certifications
Million Prompters (AI Literacy)
HACCP & Health Safety Certificate

Hobbies and interests

family value