Lathin Unninkrishnan

IT ADMINISTRATOR P2 at HCL SERVICES LTD

• India - Mumbai
• My current job since February 2013

• Maintain CHECKLIST Sever, Software & Network
on a daily basis.
• Prepare and Manage the SOP.
• Assist Plant offices with backups (SQL Server
backup Exec).
• Assist with AD and Exchange with offices related
issues.
• Maintains and configure Microsoft Exchange &
Zimbra mail alive.
• Prepares and delivers system performance
statistics and reports weekly (disk usage,
forefront reports).
• Configures software changes in on Lotus Notes,
Water’s Empower, ERP, LIMS, & SQL Database,
SAP, Microsoft Exchange Mail, Zimbra Mail,
Barcode, Debugger, Test bench, Data Plate.
• Update alerts and work with customers to setup
and maintain alerts that fit their needs.
• Coordinates with the Hosting team on Branch
offices server build documentation, help with
evaluating those document to ensure they are
applicable to the branch offices realities.
• Work on tickets that are monitoring related, alert
related, Network and Server.
• Responsible for supporting Branch offices
(Server, Software, Network & Backups).
• Configure and maintains SQL Server Database.
• Monitoring and Troubleshooting of LAN
Accelerator in the Branch offices.
• Maintenance of Server, switch & Routers.
• Configure Monitor, Maintain and Troubleshoot
Exchange server and associated Technologies
for Email data transport (Anti-SPAM, DNS, and
SMTP) and OWA (Outlook Web Access) and
Microsoft Forefront.
• Advanced monitoring, administrate,
troubleshoot, and manage infrastructure based
systems.
• Coaches and mentor other technical resources,
perform systems reviews, and inspects/assess
systems procedures to ensure adherence to
established standards.
• Responsible for Barcode Server backups using
SQL Database Backup Exe.
• Manages Windows network (users, computers,
printers, etc) with Active Directory.
• Responsible for managing and maintenance of
Networks in Filed (Office).
• Assists office staff members to effectively utilize
software and systems by facilitating user
training.
• Functions as a 'Help Desk' representative to
answer various levels of information technology
questions from users demonstrated by
monitoring and maintaining request/resolution
information.
• Performing daily, weekly, monthly maintenance
backups/restorative exercises (Backup Exec),
reviewing server logs for potential issues, as well
as by ensuring that anti-virus software and
security patches are routinely updated and
functioning (Ensuring overall server
configuration integrity).
• Provide System Admin Support as required to
maintain user accounts, DNS, DHCP, etc. and
maintaining connectivity to the internet and VPN
to Branch office.
• Manages the Hardware, software, analysis,
implementation and overall improvement of
Information Technology at Compassion's Branch
offices.
• Support and maintain Network Hardware,
Network Operating Systems.
• Responsible for defining and IT recovery plan for
servers and workstations.
• Provide Technical support to the Internet,
Management and Clients networks.
• Configuring, managing and troubleshooting of
various servers.
• AD Management and Maintenance.
• Setting up of conference facilities (video and tele-
conference), and providing technical support.
• Installing and providing technical support to
Motorola Scanners and Handheld Computers.
• Monitoring, managing and troubleshooting
Motorola Wireless Network.
• Ensure that all servers are maintained and
running optimally.
• Installing and configuring new equipments and
software on the network and for customers.