Property Manager
The City Of Lincoln Council
Total years of experience :8 years, 1 Months
I supervise the day-to-day maintenance and management of individual´s and their properties including financial matters, enforcing tenancy agreements and report preparation.
• Develop specific finance goals and strategies to achieve them.
• Analyse and manage rent performance.
• Create personalised plans and goals for employees.
• Effectively manage performance and people.
• Effectively use the CRM system for maintaining records, internal communication, and deadlines.
• Adhere to law, policies and regulations stipulated by Government.
• Promote a high level of customer care standards.
• Successfully lead a team in accordance with the organisations targets.
• Solid knowledge of housing law and regulations.
• Strong organisational, leadership, interpersonal and teamwork skills.
• Exceptional ability to meet deadlines while working under pressure.
May 2016 to May 2021
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Implemented company policies and procedures, including health, safety and security.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Supervised office staff members in daily tasks and performance.
• Detailed programme operations and participant activities with comprehensive record-keeping.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Training and mentored other members of staff.
• Developed new process for employee evaluation which resulted in marked performance improvements.
- Construction, surveying, valuation and regulation. - Negotiation - Real estate marketing - Selling property - Buying property - Regulation of estate agents