Asisstant Store Manager
French Connection
مجموع سنوات الخبرة :11 years, 8 أشهر
• Take full ownership of the store as a business and clearly demonstrate my knowledge and awareness in regards to all areas of its performance
• Ensure that money mapping is completed daily and the data is analysed to support commercial decisions affecting sales.
• Communicate sales targets, kpi results and money mapping results ensuring all employees understand their role in and coaching in order to maintain company standards
• Identify and take ownership of future opportunities within the store, executing partnerships with management and assisting on fresh ideas for marketing best practices.
• Monitor competitor activity and feedback accordingly by analysing and utilising all reports.
• Control, manage and minimise all controllable costs efficiently.
• Recruit and retain high calibre employees that reflect the French Connection brand and promote excellent customer service.
• Scheduling and provide a comprehensive induction for all new employees ensuring that all probationary periods are completed in a timely manner with focus on individual strengths and ability.
• Ensuring that the brand ambassador guidelines are adhered to and that all floor staff are reflective of company expectations.
• Encourage and recognise outstanding team performance to increase and maintain team motivation and store morale.
• Training and develop the sales team by offering my knowledge and the opportunity for people to fulfil their potential to support the store.
• Provide constructive feedback on a regular basis to the team regarding performance, and develop where needed.
• Develop, implement and maintain a store succession plan using challenging objectives to ensure a success of the store.
• Ensure all employees have monthly reviews, completed within the time frame set to drive and encourage individual performance.
• Ensure all store banking and administration is reconciled daily and are in line with the company policies and procedures.
• Ensuring the store is a safe working environment by adhering to the company H&S guidelines
• Highly dedicated to leading by example, always motivate & encourage others in the team. • Continuously strive to improve & will have already anticipated how that could happen.
• To plan and execute direct sales activities, so as to maintain, develop and maximize sales • Managing & motivating team to increase sales & maximize efficiency. • Show an ability to plan & prioritize workloads & delegate accordingly.
• Ensure stock levels are correct in line with computerized stock system through stock & security management. • Addressing staffing issues, including interviewing, conducting appraisals • Maintaining a high level of product knowledge. • Continuously updating & merchandising the store to optimize sales, space management & presentation of the product range according to visual guidelines.
• Analyzing & interpreting trends to facilitate planning.
• Accurately maintain and develop a computerized customer database.
• Plan and carry out direct sales activities & develop ideas for marketing to all our customers.
• Guarantee a high level of after sales service & care by pro-actively following up on sales orders, deliveries & customer complaints.
• Monitor and report on KPIs and provide relevant management information to senior management and updating colleagues on all pertinent issues.
• Analyzing sales figures & forecasting future sales volumes to maximize profits.
• Attend meetings when company representation is required. • Attend learning & development workshops to develop, motivate and inspire staff members
To provide a fun educational experience for customers who come into the Tesla retail store. Handling all walk in store guests, answering questions, educating the public about the electric drive experience. Conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand.
•Enthusiastically educate all customers and fans about the benefits of going electric.
•Assist Owner Advisors in co-piloting test drives for Tesla enthusiasts and providing an experience that future customer would highly recommend to friends and family.
•Through conversations on the floor, identify future Tesla prospects and encourage them to get behind the wheel of a Tesla product for themselves.
•Assist customers with purchases of apparel and keep inventory full and neat.
•Provide high quality customer service to the existing Tesla owner community.
•Assist customers with purchases of apparel and keep inventory full and neat.
•Help to develop a new way to market and sell cars to the community.
•Ability to understand and convey business issues and technical concepts.
•Strong sense of team mentality and reliability.
Marketing Responsibilities
•Working with our sales team, EU local sales teams, marketing and communications team members to develop targeted marketing plans with a coherent integration of marketing tactics, event and PR activities to achieve corporate sales goal. Strong sense of team mentality and reliability.
•Develop seasonal calendar of marketing programs to engage with existing leads and create new leads for corporate sales teams throughout the year
• Organize, coordinate and execute Tesla's presence at fleet events, for ex. Fleet Europe Forum and Awards (Int.) / Company Car in Action (UK) / Silverstone (UK) / Fuhrpark (DE) etc.
•Manage outside agencies and vendors on an as needed basis.
•Evaluate and track the success of programs and campaigns.
•Effectively deliver results of marketing objectives within the designated and agreed budgets.
Responsible for licencing, Legal and Health and Safety
•Training and coaching team members.
•Increasing business reputation with a Michelin star positive customer service.
•Cash handling and finance, allocation of funds and admin
•Adhering to strict brand policies whilst introducing my own traits.
•Managing a team of Bar and C&E staff.
•Running fine dining events and weddings for between 50-150 people.
•Working with and alongside Operations Managers to drive sales and implement ideas.
•Answering wedding and event enquires and being a first point of contact for show rounds for potential bookings.
•Being the main point of contact within events.
•Responsible for the day to day running of the brasserie and functions
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