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لورين لايوج, IT Technician

لورين لايوج

IT Technician·PIVOT Engineering & General Contracting

الإمارات العربية المتحدة

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 3 أشهر

IT Technician

أغسطس 2021 - حتى الآن

PIVOT Engineering & General Contracting

أبو ظبي، الإمارات العربية المتحدة

أغسطس 2021 - حتى الآن

Duties:
• Monitor and respond quickly and effectively to the requests received through the Help
Desk system, and authorities.
• Schedule repairs and follow up on issues while ultimately making sure all requests are closed to the satisfaction of the end users.
• Set up new user accounts, e-mail profiles, standard applications and common shared
folders.
• Install and configure computer hardware, system applications, printers, scanners,
copiers, network MFP and plotters.
• Responsible for installation and activation of office applications i.e. MS Office, Antivirus,
AutoCAD, Adobe, Acrobat, software suite for estimating, quantity take off software.
• Troubleshoot computer system and network problems and diagnosing and solving
hardware/software faults.
• Provide support for mobile device configuration.
• Provide support and service on data and voice networking architectures.
• Provide the remote desktop and telephone support for project sites end users.
• Keep all-desktops, application suites up-to-date & provide technical support on request.
• Provide the full back up for workstations and laptop data files.
• Backup and restore software licenses in Desktop PCs and laptop.
• Backup end users e-mail account.
• Receive the returned IT assets and apply the preventive maintenance procedure.
• Provide investigation, diagnosis, resolution and recovery for hardware/software
problems.
• Manage stocks of equipment, consumable and other supplies.
• Train, educate and assist end users on new software and technical systems required.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Specialist

أبريل 2016 - أكتوبر 2019

GardaWorld International Security Services

دبي، الإمارات العربية المتحدة

أبريل 2016 - أكتوبر 2019

Duties:
• Provide full IT support to the EMEA region of operations and the headquarters in Dubai
• Regular travel to regions that requires on-site IT support and maintenance
• Maintain an up-to-date IT inventory of all computers and systems
• Liaise with IT vendors for purchasing of new IT equipment and services
• Ensure the effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure
• Provide technical support for all IT equipment, and liaise with external IT vendors where required
• Lead any roll-out of new IT solutions and applications
• Install, configure and maintain all end-user’s IT equipment. This includes desktops, laptops, smartphones, and tablet computers
• Provide support to local IT technicians in the region of operations
• Create and manage Exchange mailboxes
• Manage Salesforce system as administrator - reset passwords and troubleshoot issues
• Maintain outstanding IT support with corporate executives

Key Achievements:
• Migrated all Dubai and London offices from workgroup to network domain, and migrated legacy users to Microsoft O365 with zero downtime
• Implemented time attendance system using door access control

مجال الشركة:
خدمات الأمن الخاص
الدور الوظيفي:
تكنولوجيا المعلومات

ICT Administrator

يوليو 2015 - أبريل 2016

Olive Group (A Constellis Company)

دبي، الإمارات العربية المتحدة

يوليو 2015 - أبريل 2016

Duties:
• Provide 1st tier and 2nd tier technical support to Company staff with the aid of IT Helpdesk system
• Maintain and provide permissions of the company’s Microsoft SharePoint Online site
• Provide technical support for printers, scanners and Internet/e-mail, including liaising with external IT vendors, where required
• Create, change, and delete user accounts as per request and deal with password issues
• Investigate system and network problems and diagnose and resolve hardware/software faults
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
• Install, configure and maintain all end-user’s IT equipment. This includes desktops, laptops, Blackberries, and tablet computers
• Ensure virus protection on all systems is current and functioning
• Perform system/data backups, recovery and backup testing
• Support the roll-out of new applications and systems
• Maintain a current register of all IT equipment
• Administration and management of Microsoft O365’s Exchange and SharePoint
• Undertake any additional responsibilities or duties commensurate with the position as assigned by the IT Manager and IT Director.

Key Achievements:
• Assisted in the final stage of integration of Olive Group and Edinburgh International
• Successfully completed the first full IT inventory of Olive Group

مجال الشركة:
خدمات الأمن الخاص
الدور الوظيفي:
تكنولوجيا المعلومات

IT Administrator

فبراير 2011 - يوليو 2015

Edinburgh International (A Constellis Company)

دبي، الإمارات العربية المتحدة

فبراير 2011 - يوليو 2015

Duties:
• Provide 1st tier and 2nd tier technical support to Company staff
• Ensure the effective provisioning, installation, configuration, operation, and
maintenance of systems hardware and software and related infrastructure
• Carry out routine configuration and installation of IT solutions
• Provide technical support for printers, scanners and Internet/e-mail, including liaising with external IT vendors, where required
• Create, change, and delete user accounts per request and deal with password issues
• Investigate system and network problems and diagnose and resolve hardware/software faults
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
• Install, configure and maintain all end-user’s IT equipment. This includes desktops, laptops, Blackberries, and tablet computers3
• Maintain company's IT network, servers and security systems
• Ensure virus protection on all systems is current and functioning
• Perform system/data backups, recovery and backup testing
• Assist with the development of IT procedures and documents
• Support the roll-out of new applications and systems
• Maintain a current register of all IT equipment and licenses using GLPI inventory system
• Administration and management of Hosted Exchange and MessageLabs Email Security
• Undertake any additional responsibilities or duties commensurate with the position as assigned by the IT Manager

Key Achievements:
• Successfully migrated current email system into Microsoft Hosted Exchange
• Fully migrated in-house file system into cloud-based
• Integration of IT systems of Edinburgh International and Olive Group

مجال الشركة:
خدمات الأمن الخاص
الدور الوظيفي:
تكنولوجيا المعلومات

IT Administrator

أكتوبر 2008 - فبراير 2011

Hamilton International

دبي، الإمارات العربية المتحدة

أكتوبر 2008 - فبراير 2011

Duties:
• Administration and management of Microsoft Active Directory and Exchange Server 2003.
• Manage and perform system backup using Symantec Backup Exec software with IBM System Storage Tape Autoloader.
• Administration and troubleshooting of HP Proliant and IBM System Servers.
• Manage and maintain firewalls, switches and wireless access points.
• Responsible in maintaining the company IT network with less downtime. This includes daily monitoring of VPN tunnel connection of other site offices.
• Install, configure and maintain all end-user’s IT equipment. This includes desktops, laptops, Blackberries, iPhones, printers, and fax machines.
• Responsible in providing IT support for Corporate Management people (Partners, Directors and Managers).
• Manage and maintain Trend Micro Worry-Free Business Security as the network antivirus, anti-malware, anti-spyware system.
• Administration and management of MessageLabs Email Security/Spam Manager.
• Work hand in hand with IT Manager and IT Technician on project planning, testing and implementation.
• Carry out routine maintenance of computer systems and networks and maintain control record.
• Provide technical support to end-users and maintain the IT Helpdesk System.
• Maintain a current register of all software licenses and IT hardware.
• Maintain a record of IP Addresses, workstation names and node addresses.
• Liaise with IT vendors/suppliers for hardware, software and system requirements.
• Monitor Internet and email usage as per company IT policy.
• Provide support coaching to IT Technician.

Key Achievements:
• Implemented Symantec Backup Exec as the backup system.
• Migrated in-house Microsoft Exchange into Microsoft Hosted Exchange.

مجال الشركة:
التصميم الداخلي
الدور الوظيفي:
تكنولوجيا المعلومات

Jr. IT Engineer

مايو 2006 - أغسطس 2008

Lamprell Energy Ltd.

الشارقة، الإمارات العربية المتحدة

مايو 2006 - أغسطس 2008

Duties:
• Responsible in providing IT support for Corporate Management people (CEO, CFO, COO, President, Vice-Presidents and Managers
• Assist in maintaining the corporate IT network with less downtime
• Install, configure and maintain all end-user’s IT equipment. This includes IBM desktops, personal computers, laptops, printers, fax machines, voice equipment and the software that runs on these systems
• Maintain and troubleshoot network problems associated with cabling system
• Assisting in LAN related additions and changes
• Working hand in hand with IT Administrator, Systems Engineer and all IT team members to assess and solve all company-wide IT issues
• Training and assisting new end-users on IT-related company procedures
• Log jobs that are done and pending in the IT Helpdesk System
• Serves as System/Network Administrator for International Inspection Services Ltd. (A Company under Lamprell Group)
• System Administration and troubleshooting for Windows 2003 Server to IBM System x3650 Server
• Administration of Microsoft Active Directory
• Implementation of security policies using Active Directory to users
• Perform scheduled server-backup using Symantec Backup Exec Backup with HP StorageWorks Tape Autoloader
• Responsible in LAN related addition, changes, and maintenance
• Manage and maintain Trend Micro Security as company’s antivirus system
• Keep a record of IP Addresses, workstation names and node addresses
• Create VPN user accounts for employees that require remote connection

Key Achievements:
• Installed, configured, and deployed new server (IBM System x3650) as AD and DHCP server.
• Implemented Symantec Backup Exec as the backup system.

مجال الشركة:
النفط والغاز
الدور الوظيفي:
تكنولوجيا المعلومات

Software Test Engineer

أغسطس 2005 - نوفمبر 2005

Wallem Innovative Solutions

الفلبين

أغسطس 2005 - نوفمبر 2005

Duties:
• Testing all aspects of the product/system like function/component, system, performance, regression and service.
• Work with development team to identify and capture test cases, ensure version management

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

EDP Staff

أكتوبر 2004 - يناير 2005

Amertron Global Inc

الفلبين

أكتوبر 2004 - يناير 2005

Duties:
• Provide general IT support for all company employees.
• Install, configure, and maintain computer systems.

مجال الشركة:
أشباه الموصلات
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Representative

مارس 2004 - يونيو 2004

Teletech Holdings Inc

Pasig City، الفلبين

مارس 2004 - يونيو 2004

• Provide unparalleled over-the-phone technical support for AT&T broadband internet customers
• Assist colleagues in resolving customers’ issue

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Angeles University Foundation

أكتوبر 2003

أكتوبر 2003

بكالوريوس، Information Technology

الفلبين

Skills

Network Administration
Expert
Network Administration
Expert
Smartphones
Expert
Smartphones
Expert
Desktop Systems
Expert
Desktop Systems
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Server Administration
Expert
Server Administration
Expert
ANTI VIRUS
Expert
ANTI VIRUS
Expert
BACKUP
Expert
BACKUP
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
DESKTOP PC
Expert
DESKTOP PC
Expert
EMAIL
Expert
EMAIL
Expert
LAPTOP COMPUTERS
Expert
LAPTOP COMPUTERS
Expert
MICROSOFT ACCESS
Expert
MICROSOFT ACCESS
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
NETWORKING
Expert
NETWORKING
Expert
PRINTERS
Expert
PRINTERS
Expert

اللغات

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
ITIL® Foundation Certificate in IT Service Management