Lauren Wadley

Led the launch and operations of a new pre-school, including OFSTED registration and staff onboarding
Introduced systems like online bookings, QuickBooks, and membership schemes to streamline operations - reduced
receptionist admin time by 50% by implementing an online booking system for parties
Oversaw payroll, recruitment, and HR procedures (probation reviews, disciplinaries)
Planned and executed social media strategy; created marketing assets using Canva
Managed bookkeeping and financial reporting

Performed data entry and maintained CRM systems for
project/customer data
Oversaw project timelines and ensured on-time delivery
Coordinated with customers to send out completed projects
Ensured compliance with GDPR regulations

Handled inbound sales and customer support calls
Managed customer bookings and queries
Oversaw guest services emails and ensured timely responses
Assisted during ship visits
Updated the CRM system and customer database
Ensured compliance with GDPR regulations

Initially hired on a temporary contract, which was later made permanent
Managed client communications via phone and email
Coordinated appointments and meetings
Responsible for invoicing and bookkeeping
Performed data entry and general administrative tasks