Rental Branches Controller
Automak Automotive Co. K.S.C.C – Kuwait
Total years of experience :19 years, 3 Months
• Responsible for overseeing the day -to-day operations of the rental locations and ensure that all the activities are performed as per the company standards
• Handle customer complaints and assure customer service standards are met always
• Assists manager in planning & forecasting rental business
• Monitors & ensures that the delivering vehicle meets all specifications contract and is in excellent condition, clean- in & out and with sufficient petrol as per company policy
• Coordinates with Service Department for the timely preventive maintenance all rental Fleets and ensure the same is done as per schedule
• In charge of rental quotations, invoices & payment follow up with the customers
• Handling administrative tasks of rental department
• Assist office staff in maintaining files and databases
• Schedule appointments and meetings for executives and upper level staff
• In - charge of postal & packages, Petty Cash for the company
• Assist colleagues whenever necessary ( Event planning & arrangements)
• Monitor office operations, stocks of office supplies and place orders when necessary
• Train & Supervise other clerical staff
• Answer phone calls and redirect them when necessary and undertake receptionist duties
• Open, Sort and distribute incoming correspondence, including faxes and emails
• Manage calendar, arrange meetings and appointments, Make Travel arrangements
• Prepare and disseminate correspondence, memos and forms
• Develop and maintain a filing system
• Assisting HR Manager during Recruitment & Interview process
• Planning & Conducting new employee orientation
• Maintain Employee records and respond to inquiries regarding policies, procedures and programs
• Preparing company Organization Charts & circulars
• Performing other duties related to HR field as required
COA - Certified Office Administrator - Halifax UK certifiction
BA ( Secretarial Practice) - First Class