Lawrence Eric Martis

Micros Support Executive at Key Information Technology

• United Arab Emirates - Dubai
• My current job since August 2011

 Proficient in installation, Support and Training of Micros-HMS 9700 Simphony 1x Simphony2x & with different versions and database configuration (Oracle 9i, Oracle 10g Oracle 11g / SQL-2005 SQL -2008 R2)
 Installation Support and training of Simphony 1x/2x, Net vu point, y-micros, (Table Management System), Knowledge of i-care
 Installation and configuration of Switches, Hubs, LCC, RCC, NETCC according to Hardware and software requirements
 Installation and configuration of LAN.
 Knowledge of active directory, Maintaining User Policy, Privileges etc
 Troubleshooting problems and database configuration
 well versed on Micros Hardware such as Micros Workstation, POS Printers, Report Printers, Workstation and Printer configuration with application
 Ability of effective handling, planning, coordinating and achieving the deadline of multiple projects
 Installing and configuring Windows 2000, 2003, 2008 XP OS Win 7 Win 8, & MS Office
 Hardware and Network troubleshooting on the user level
 Installation of Workstation, Server and Generic Software installation
 Knowledge of Opera PMS and Fidelio Version 6 / Version 7.
 Good user level knowledge Of Opera Fidelio.
 OCA Level Support such as creating tables, users, pull-out data, reports from backhand,
 Maintaining the database and database backups etc.
 Taking care of database performance etc.
 Good Knowledge of SQL/Oracle