Administrator
Alshaya Group
مجموع سنوات الخبرة :16 years, 10 أشهر
We provide clerical and administrative work to support the development of the team. Managing reports and
updating daily files. Managing all Data entry, Sending Emails, receive calls from internal and external
customers to provide assistance in a timely manner, securing permits, prepare documents, files all
correspondence, assists to organize internal monthly plan or proposal to increase the level of productivity.
Ensuring that all the process and procedure being followed effectively.
Our role is to be the front line representative when it comes to providing utmost resolution to the
customer. The customer care is also the primary contact from our Brand Store with regard to providing
inquiry and also a point of contact within internal departments.
* Our main task is to provide complete satisfaction to the customer by handling orders inquiry, arranging
schedule and delivery, missing/ wrong order, getting post delivery feedback from the customer and giving
our highest possible solution for any kind of customer’s concerns.
The Representative support short, medium, and long term financing related service through US Financing
and Banking Companies such as J.P Morgan Chase and Capital One. Duties may include proactive
communication with customers and client via Telephone, E-mail, or Regular Mail; managing database
records; drafting status reports on Customer Service issues; and supervising staff.
We help the customers decide what type of products and services that best suits their needs. We also
render immediate assistance in completing purchases or transactions online or over the phone. We provide
accurate and proper information with regard to their order or about the product such as shipping
information, price amount, billing or charges information, and returning of products. The Representative
also specify and cater unlimited support with the installation of their desktop or notebook. We also
encourage the customers to purchase additional Dell Products and Services by providing features and
benefits.
Citiphone
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