Laxmi Mahalle

Spearheaded business analysis for NPCI NACH UPI mandate workflows, enabling blockchain-based transaction processing aligned with RBI
regulatory standards.
Partnered with internal business teams and implementation partners including Spydra, PayNov8/AURO, and CAMS to drive seamless
integration.
Designed and validated retry mechanisms for failed transactions with payment gateways.
Defined business requirements for webhook integrations, API workflows, request/response payloads.
Coordinated API and IP whitelisting requirements to ensure secure third-party integrations and controlled system access via Akamai.
Defined and maintained NACH stage codes and business workflow mappings to support end-to-end mandate lifecycle tracking.
Monitored Pre-Disbursement-Notification and Debit status as per RBI guidelines.
Managed end-to-end deployment governance by coordinating InfoSec, Network Security, and Solution Architects for Pull Request approvals,
security compliance, and production rollout.
Owned end-to-end requirement engineering and agile delivery, authoring BRDs, user stories, driving sprint planning, risk and impact
assessment (FURPS), RCA, Change Management, and milestone governance while ensuring on-time delivery and scope control.
Defined RBAC, user provisioning, approval workflows, and access governance.
Led onboarding of blockchain applications onto Access360.
Managed super admin activities, role provisioning, and entitlement validation.

Executed and monitored batch schedulers to ensure successful transaction processing, data synchronization, and SLA compliance.
Analyzed Agreement, KFS, Application, and KYC data for validation, reconciliation, completeness, and regulatory compliance.
Monitored Loan Product Lifecycle, transaction status, business validations, and data integrity across the application workflow.
Defined business requirements and conversation workflows for a GenAI-powered operations support Bot on MCP Server, enabling intelligent
first-level query resolution and workflow automation.
Investigated B2B/B2C transaction failures, performed Root Cause Analysis (RCA), and collaborated with development teams for timely
resolution.
Performed API validation, data mapping verification, pipeline monitoring, and production issue analysis to ensure seamless system integration.
Supported Access Management (IAM) as Super Admin, managing user provisioning, role-based access control (RBAC), access approvals, and
governance.
Performed Business UAT, production validation, defect verification, and release readiness for new feature deployments.
Tracked project risks, dependencies, user story progress, sprint deliverables, KPI dashboards, RAID logs, and capacity utilization using JIRA.
Collaborated with Business, Development, QA, Architecture, and external implementation partners to deliver high-quality banking and
blockchain solutions.
Prepared BRDs, FRDs, User Stories, Acceptance Criteria, Process Flows, Functional Specifications, and project status reports throughout the
SDLC.

Led requirement elicitation and backlog grooming for the Insurance Lifecycle Dashboard, enabling end-to-end transaction visibility across
policy processing stages.
Authored BRDs, FRDs, User Stories, Acceptance Criteria, and process flows for insurance lifecycle enhancements.
Facilitated Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives using Azure DevOps.
Monitored insurance transaction lifecycle, including successful, pending, failed, and partner-authenticated transactions.
Analysed API responses, transaction failures, data mapping, and integration issues to identify root causes and drive timely resolution.
Collaborated with Business, Development, QA, and partner teams to resolve production issues and deliver sprint commitments.
Performed Business UAT, production validation, defect triage, and release sign-offs for new dashboard features.
Managed RAID logs, sprint KPIs, capacity utilization, dependencies, risks, and project governance throughout the SDLC.
Validated dashboard accuracy by reconciling transaction status, partner authentication results, and business workflow data.
Prepared executive status reports, release documentation, and stakeholder updates to ensure delivery transparency and compliance

Drove discovery workshops to define business requirements for K-12 learning solutions and digital classroom enhancements.
Delivered enhancements for student onboarding, online assessments, assignments, attendance management, and progress analytics.
Translated business objectives into functional specifications, user stories, business rules, and acceptance criteria.
Prioritized product backlog using MoSCoW and aligned sprint deliverables with business goals.
Monitored feature adoption and stakeholder feedback to drive continuous product optimization.
Orchestrated Agile ceremonies, ensuring sprint objectives, backlog priorities, and release milestones were successfully achieved.
Coordinated cross-functional teams across Product, Engineering, QA, UX, and Academic Operations to ensure successful feature delivery.
Created process flows, UML use-case diagrams, workflow documentation, and requirement traceability for key product modules.
Supported planning and execution of product launches, feature rollouts, and change management initiatives using Agile and Kanban practices.

Gathered and analysed business requirements for event management, volunteer onboarding, and community engagement modules.
Optimized workflows for event registration, participation tracking, rewards, and digital certificate generation.
Authored BRDs, FRDs, User Stories, Acceptance Criteria, and Process Flows.
Collaborated with Product, Development, QA, Marketing, and Operations teams to deliver business solutions.
Analysed user feedback and engagement metrics to drive feature enhancements and process improvements.
Supported continuous product enhancement by identifying business gaps and recommending scalable solutions.