Laxmi Shankar Sumankar

Network Support Engineer at Xerox Emirates LLC

• United Arab Emirates
• My current job since October 2017

Supporting Network Infrastructure of the Company.
•Assisting users on network related issues.
•Maintaining and Troubleshooting Network infrastructure of the company
•Troubleshooting technical problems and implementing solutions
•Working on IT Tickets and resolving on time
•Configuring network device when required
•Port Binding with MAC address on switch level
•Pushing IOS and configurations to new and replaced devices

Senior Network Engineer at HSBC Electronic data processing India pvt ltd

• India
• October 2013 to August 2013

Support Network and Voice Infrastructure of the company round the Globe
•Coordinating with Vendors for Voice & Network device and network links.
•Making changes for as and when requested for on network devices by the team.
•Executing change orders on network and voice devices every weekends
•Configuring network devices on demand.
•Working on critical incidents escalated by L1 Team.
•Troubleshooting Voice & network related issue for the process
•Following procedure while solving incidents and escalating to L3 for incidents out of scope.
•Coordinating with different internal teams for incidents and critical issues
•Providing WIFI Access to the user and monitoring the usage.
•Assigning Extensions for new users on CIPT (Cisco) and Aspect.
•Creating Movi Account for new users for video conference
•Configuring Tandberg (Cisco Tele-presence Device) for group video conference.
•Creating Audio and Video Conference when requested by the user.
•Creating voice mail services for the user.
•Performing Health check for IVR, TS, Recorder, QM, UNIFY and RTS servers.
•Retrieving calls record for the particular user on demand.

Network Engineer at Wipro InfoTech at Client: Genpac

• February 2012 to April 2012

Updating and monitoring IT user accounts
•Maintenance & management of the Critical Windows based Server Environment
•Maintaining up to date Antivirus levels on all machines companywide
•Working on Active Directory accounts, configuration of Blackberry & laptops
•Managing and monitoring of backups in multiple locations.
•Providing maintenance support and break-fix solutions
•Follow documented processes i.e. implementing change control procedures
•Liaising & meeting with external suppliers of IT services
•Producing reports for senior managers
•Troubleshooting technical problems and implementing solutions
•Supporting a multi-site IT infrastructure of at least 100 employees
•Responsible for the fast and accurate troubleshooting of reported faults
•Providing technical support via helpdesk systems for a wide range of internal & external application.

Network Engineer at Tikona Digital Networks

• India - Hyderabad
• September 2009 to December 2011