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layal ajjan, Human Resources Specialist / Recruiter

layal ajjan

Human Resources Specialist / Recruiter·UGL Dispatch (US-based company)

Lebanon

Bachelor's degree, English Studies

Work experience

Total years of experience: 3 years, 11 months

Human Resources Specialist / Recruiter

August 2025 - May 2026

UGL Dispatch (US-based company)

Batroun, Lebanon

August 2025 - May 2026

• Managed full-cycle recruitment for driver positions based on company requirements and
operational needs.
• Screened candidates and coordinated interviews and recruitment documentation.
• Onboarded new hires and maintained accurate employee records and HR files.
• Tracked employee attendance, schedules, and compliance documentation.
• Resolved employee issues and supported communication between drivers and internal
departments.
• Assisted with HR policy implementation and day-to-day administrative HR support.
Company industry:
Shipping
Job role:
Human Resources and Recruitment

Human Resources Specialist / Recruiter

January 2025 - January 2026

UGL DISPATCH

Batroun, Lebanon

January 2025 - January 2026

• Managed recruitment activities for drivers based on company requirements and safety standards.
• Screened candidates and supported hiring processes.
• Coordinated communication between drivers and internal departments.
• Managed driver concerns and supported issue resolution.
Company industry:
Distribution, Supply Chain & Logistics

Customer Relationship Specialist

January 2025 - July 2025

Maids.cc

Dubai, United Arab Emirates •Remote

January 2025 - July 2025

• Managed customer communication and maintained client relationships for an international
client base.
• Responded to inquiries and resolved service issues, ensuring customer satisfaction.
• Used customer feedback to support service improvements.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Customer Relationship Specialist

January 2025 - January 2025

Maids.cc (Online)

Dubai, United Arab Emirates •Remote

January 2025 - January 2025

• Managed client communication and maintained positive customer relationships.
• Responded to customer inquiries and resolved service issues.
• Supported service quality improvement.
Company industry:
IT Services

Executive Assistant Tender Coordinator

January 2023 - June 2023

Global Surveys

Latakia, Syria •Hybrid

January 2023 - June 2023

• Prepared and organized tender documents and submission files.
• Supported bid preparation and maintained accurate project records.
• Coordinated communication between clients and internal teams.
Company industry:
Administration Support Services
Job role:
Administration

Quality Control Supervisor

May 2022 - May 2023

Food Break Restaurant

Latakia, Syria

May 2022 - May 2023

• Monitored quality standards, hygiene procedures, and daily operations.
• Supported staff performance management and maintained service quality.
Company industry:
Food & Beverage Production

Export & Import Assistant

February 2021 - April 2023

Whale and Eagle Export & Import Agency

Latakia, Syria

February 2021 - April 2023

• Managed data entry and shipment documentation.
• Maintained accurate records and supported daily import/export operations.
Company industry:
Shipping
Job role:
Logistics and Transportation

Tender Coordinator

January 2023 - January 2023

Global Surveys Syria

Latakia, Syria •Hybrid

January 2023 - January 2023

• Prepared tender documentation and organized bid submission files.
• Assisted with bid analysis and project documentation.
• Communicated with clients and supported project follow-up.
Company industry:
Administration Support Services

Export and Import Assistant

January 2021 - January 2023

Whale and Eagle Export and Import Agency

Latakia, Syria

January 2021 - January 2023

• Updated container records and ship movement information.
• Maintained accurate operational data.
• Supported import and export activities.
Company industry:
Shipping

Education

Tishreen University

January 2019

January 2019

Bachelor's degree, English Studies

Syria

Tishreen University

January 2019

January 2019

Bachelor's degree, English Literature

Syria

Abed al halim zamzam

January 2013

January 2013

High school or equivalent, all

Syria

Skills

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COORDINATING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DOCUMENT PROCESSING

Intermediate

EMPLOYEE COMMUNICATIONS

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

QUALITY CONTROL

Intermediate

Recruitment

Expert

Administration

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER SERVICE

Intermediate

MICROSOFT WORD

Intermediate

RESUME SCREENING

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Small Project Management
Driver Requirement Safety Training

Hobbies and interests

painting, singing and playing guitart and hiking