SENIOR ADMIN
ROSEWOOD CLINIC
Total years of experience :3 years, 3 Months
ADMISSION OF PATIENTS, BOOKING OF THEATHRE AND ANESTHETIST. PATIENT UPDATE. ORDERING OF EQUIPMENT, STATIONERY. MORE DETAILS ON CV
PERIOD: 1986 (3 MONTHS) SUBJECTS: • TELEPHONE SKILLS • COMMUNICATION • RECEPTION • HANDLING CASH • CUSTOMER RELATIONS RESUME OF CAREER TO-DATE: MOST RECENT EMPLOYER: BROLL PROPERTY GROUP (PTY) LTD (CRESTA CENTRE MANAGEMENT)
POSITION HELD: RECEPTIONIST /ADMIN (2004-2011) PA TO GM (CURRENT) DESCRIPTION OF DUTIES: • ASSISTING MARKETING MNGR, FINANCIAL MNGR AND GM • TYPING OF MANAGEMENT REPORTS/AGENDA'S • ASSISTING WITH MALL PROMOTIONS • CALL SCREENING/HANDLING RENTAL COLLECTION • TENANT • MS WORD / OUTLOOK • TYPING OF DOCUMENTS • DIARY MANAGEMENT AND TRAVEL ARRANGEMENTS FOR FINANCIAL MNGR AND GM • ORGANISING COMPANY FUNCTIONS AND PARTIES • DEALING WITH CONTRACTORS • CENTRE COURT PROMOTIONS • DOING ORDERS FOR CONTRACTORS • CUSTOMER QUERIES - GIFT VOUCHER SALES • MAINTENANCE QUERIES • DEALING WITH CUSTOMER PARKING ISSUES SORTING OUT OF TENANT AND CUSTOMER COMPLAINTS RECORDING OF TENANT& CONTRACTORS QUERIES ON COMPUTER. FAULT LOGGING, AND FOLLOW UPS. FOLLOW UP ON INSURANCE CLAIMS, ORDER ON COMPUTER, Tenant Co-coordinating\Internal Communications\Marketing 1. Signage 2. Cleaning 3. Security 4. Air-conditioning 5. Maintenance 6. Roof 7. Parking 8. Escalators\Lifts 9. Electrical Building of Tenant relations, Assist with Public & Press relations, ensure company's professional reputation is maintained, , sending invites to tenants, filing administration, information of activities in the mall, permission for tv and radio shoots, secure prizes, booking of mall promotions, keeping management informed of activities, keeping track of posters in the mall, customer care loyalty, etc. PREVIOUS EMPLOYER: ROSEWOOD CLINIC
PERIOD EMPLOYED: FEBRUARY 2001 - JUNE 2004
POSITION HELD: SENIOR RECEPTIONIST \PA
DESCRIPTION OF DUTIES: • ANSWER BUSY SWITCHBOARD
• CALL HANDLING
• DIARY MANAGEMENT
• TYPING, FAXING, FILING
• ARRANGING MEETINGS
• FUNCTION BOOKINGS: VENUE / CATERING / MATERIALS, ETC
• PATIENT ADMISSION ON COMPUTER DATABASE
• CONFIRMATION OF MEDICAL AIDS
• THEATRE BOOKINGS
• ANAESTHETIC BOOKINGS
• STATIONERY ORDERING
• DOCTOR/PATIENT MEAL ORDERING
• DUTY/QUERY ASSISTANCE TO MATRON
• THEATRE STOCK ORDERING
• LIAISION WITH DOCTORS re. PATIENT QUERIES
• THEATRE LIST MANAGEMENT/ARRANGEMENT
• Assisted in Retinarc dept.
REASON FOR LEAVING: RETRENCHED
EMPLOYER: FEDS D.I.Y. (DURBAN)
