ليلى المالكي

▸ Processed and reviewed 100+ financial transactions daily, invoices, entries, and payment records maintaining 100%
accuracy and full audit-trail documentation.
▸ Led litigation and claims management cycle from initial assessment through resolution, coordinating with legal and
operations teams to minimize financial exposure.
▸ Monitored client credit accounts and proactively flagged payment delays, reducing overdue balances and improving
cash-flow visibility for senior management.
▸ Ensured full compliance with SAMA regulations, Central Bank directives, and internal financial policies through
rigorous contract-term audits.
▸ ▸ reviewed financial reports received from the court to ensure received from the court to ensure accuracy and
completeness in support of decision-making.
▸ Operated government platforms Tam and Sajel to manage regulatory filings, licenses, and compliance submissions
with zero non-conformities.
▸ Collaborated cross-departmentally to investigate and resolve financial discrepancies, achieving swift dispute closure
and maintaining strong client relationships.

~ Manage date
0 date financial tasks, such as recording transaction, invoice.
~ Monitor and maintain clients payment record, credit and reporting payment delay.
~ Maintain cients account statement and compliance with contract erms and reguaion.
~ Colaboraton with other department to resolve any financial descriptions or disputes.
~ Ensure complance vith the financial policies, standard and regulation.
• Prepare transaction report
~The number
of entries and tansacion reviews per cay s 100.
~ am proficient in using goverment programs such as Tam and Sajel

~ Perform After-Sales operation.
~ Archiving customer documents and ensuring ts accuracy.
Ensure customers data updated accurately and compliance with the requirements of the Monetary Agency and the Central
Bank. Prepare a weakly report for customer complaints.
Provide professional customer services in several departments.
~ Data Eniry, Fingerprint support, Archiving, Financial tasks.
Handle customer inquiries and complaints
~ Prepare a weekly report
for customer complaints.

▸ Performed comprehensive after-sales audits, verifying accuracy of customer documentation and account data in line
with SAMA and Central Bank requirements.
▸ Maintained and updated customer records to ensure compliance with regulatory standards, reducing data
discrepancies by implementing standardized archiving protocols.
▸ Compiled and presented weekly customer complaints reports to management, identifying root causes and
recommending process improvements that enhanced satisfaction scores.
▸ Served as key liaison between customers and internal departments, ensuring seamless communication and timely
resolution of account-related issues.

خدمة عملاء

Jeddah,
▸ Delivered professional front-line customer service across multiple departments including data entry, biometric
(fingerprint) support, document archiving, and financial processing.
▸ Handled high volumes of customer inquiries and complaints, consistently meeting service-level targets and
maintaining customer satisfaction.
▸ Produced weekly complaints reports, providing actionable insights that contributed to continuous service
improvements.