receptionest
Bristol Hotel
Total years of experience :15 years, 4 Months
Dealing with bookings by phone,
e-mail, letter, fax or face-to-face
ô Completing procedures
when guests arrive and leave
ô Choosing rooms and handing
out keys
ô Preparing bills and taking payments
ô Taking and
passing on messages to guests
ô Dealing with special
requests from guests (like booking theatre tickets or storing
valuable items) ô Answering questions about what the hotel
offers and the surrounding area ô Dealing with complaints or
problems.
Dealing with bookings by phone,
e-mail, letter, fax or face-to-face
ô Completing procedures
when guests arrive and leave
ô Choosing rooms and handing
out keys
ô Preparing bills and taking payments
ô Taking and
passing on messages to guests
ô Dealing with special
requests from guests (like booking theatre tickets or storing
valuable items)
ô Answering questions about what the hotel
offers and the surrounding area ô Dealing with complaints or
problems.
-Monitoring the open dining
sections of the restaurant for empty and cleaned tables -
Estimating wait times for guests, monitoring the guest waiting
list, and ensuring that the needs of the guests are met while
they are waiting. - Answering the telephone, booking
reservations.
-Monitoring the open dining
sections of the restaurant for empty and cleaned tables -
Estimating wait times for guests, monitoring the guest waiting
list, and ensuring that the needs of the guests are met while
they are waiting. - Answering the telephone, booking
reservations.