Operations Manager
ANSA MCAL
Total years of experience :13 years, 11 Months
• Implemented and executed scheduled maintenance programs for engineering works, production requirements , machinery, equipment and new installations;
• Implemented Quality control metrics to ensure approved end product satisfaction;
• Monitored production to ensure adherence to targets, budgets and quality control;
• Monitored inventory and ordering stock to ensure availability of required raw materials and supplies;
• Managed the procurement and sourcing required for the manufacturing environment via Preparation of Request for Proposals, evaluation of bids and submission for approvals;
• Preparing production schedules and monitoring production levels to ensure required deadlines and targets are achieved;
• Execution Implemented, coordination and monitoring Health and Safety Practices and Policies required by International requirements;
• Preparation of management reports on Engineering, Production, HSE and Human Resources Issues;
• Develop strategic plans for optimal operations required for business continuity, technology integration and sales forecasting;
• Implemented leadership and mentoring initiatives to build employee morale and sustain good end customer satisfaction;
• Conduct all employee appraisals i.e. Engineering and Production Staff in accordance to company guidelines and policy
Negotiate with external vendors to secure the most advantageous terms i.e MEAT are meet and included in Tenders and Request for Proposals (RFP) and Request for Quotations(RFQ);
• Examine and re-evaluate existing contracts;
• Manage risk regarding supply contracts and agreements;
• Advising the Permanent Secretary and the Minister of Education on best international practices and technology suitable for The Ministry of Education;
• Provide technology guidelines and draft contracts for the Legal Division of the Ministry of Education;
• Negotiating and agreeing contracts and monitoring their progress, managing the quality of service provided;
• Developing Tenders and Request for Proposals
• Facilitating Vendor presentations and Clarification Meetings for Tenders and RFP Issued;
• Developing a Ministry purchasing strategy using Central Tenders Board Guidelines;
• Evaluating bids and making recommendations based on commercial and technical factors;
Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations;
• Responsible for the prioritization of task assigned to the application development team members;
• Responsible for the complete development lifecycle of MoE software systems; including gathering requirements, database management, software development, testing, implementation, user follow up, support and Project Management.
• Responsible for the delegation of task to technical staff to maintain the Integrity, Maintenance and changes to the Application Development Servers and Databases. In addition to working with external vendors managing change of scope required for development works;
Lead Technical Meetings for the Ministry of Education;
Lead Technical meetings
• Design, implement and manage and support all corporate based data and voice network infrastructures;
• Design a cloud based infrastructure for application and infrastructural support for all of MoE Cooperate offices and 645 Schools;
Lead technical teams in support, design, building and testing of project technical solutions;
• Responsible for overall IT Service delivery, Administration and support to Eight (8) District Offices, Six Hundred and Forty-Five (645) Schools and One (1) Head Office;
• Develop metrics via Tenders to monitor the required IT infrastructure Enterprise-wide
• Organize, assemble and coordinate project staff/resources as appropriate for MoE projects.
• Lead technical Operational Decision and Solution teams;
Project& Operations Management Responsibilities - largest Project Budget managed 70 Million
• Manage and monitor all operational activities and communication required for projects;
• Manage and monitor the financial and contractual requirements during the project lifecycle;
• Manage, identify, and escalate risk where necessary for MoE Projects;
• Lead operations and Technical Teams throughout project lifecycle;
• Critique and improve project documentation after project completion;
• Conduct performance appraisals for one Hundred and twenty-five (125) ICT Technicians.
Digital Architects | Arouca 2006 - 2010
Strategic Business & Information Systems Manager
Responsible for crafting strategic direction; formulating and managing solutions to optimize IT system and operations; and manage daily business operations.
Key Achievements
• Developed and implemented 3-5 year strategic plan
o strengthened value chain through strategic alliances which resulted in a 3% year on year increase in profits;
o implemented new lines of business (certification, training and consultancy) supported by international partners which contributed to growth within the Caribbean region;
o improved financial accounting by instituting security policies and procedures which minimized discrepancies and allowed for greater accountability and transparency;
• Successfully delivered enterprise IT solution including network implementation, virtualization, built in security policies and monitored operations which enhanced productivity and reduced cost;
• Accomplished 10% savings through managing financial resources of IS/IT projects and operations and leveraging relationships with stakeholders;
• Effectively managed key performance indicators for optimization and efficiency of overall operations to inform future investment;
• Successfully established a team oriented culture by managing people and performance through team building exercises, cross training incentives, rewards and recognition;
• Delivered end user training and certification
Complete Technology Solutions Ltd. | Chaguanas 2000 - 2006
Technology & Business Consultant & Lecturer
Align strategic and IT operational objectives; manage IT projects and budgets; lecture Microsoft Certified Systems Engineer (MCSE) program
Key Achievements
• Successfully conducted feasibility study and developed IT solution (Microsoft Share Point, Windows 2003 enterprise server) to enhance operations which would distinguish the organization from its competitors whilst benefitting from a 40% cost savings;
• Strengthened stakeholder relationship through the delivery of successful projects, people relationship, expert knowledge, experience and business acumen;
• Delivered training on network security, deployment and project management principles in handling IT based projects
Servol Limited | La Romain, Trinidad & Tobago 2003- 2005
Enterprise Network Administrator/IT Instructor /IT Specialist
Responsible for IT Project implementation; IT security & compliance; translation of corporate objectives into business and IT processes/solutions; develop and deliver IT training; update organization on current IT trends; procurement for ICT projects
Key Achievements
• Technical Advisor to CEO for acquisition of Microsoft Cooperation grant and other related resources to advance the organization objectives
• Successfully designed and managed IT project delivering 2 years prior to completion date with a TT$3M savings subsequently otherwise channeled with relevant approvals
• Updated organization on technological trends to inform operational effectiveness & delivery
• Developed educational framework for ICT courses specific to organizational needs in partnership with Electronic Technician Association of America (ETA);
• Successfully negotiated best price for best quality for ICT projects observing the IDB Inter-American Development Bank procurement policy/process e.g. competence, reputation, financial status and other benefits
• Aligned IT ecosystem with Microsoft Solutions Framework security requirements which enhanced overall organizational competence
• Enhanced IT policies including security, communication, access, financial and project mile stones
• Introduced project mgt. software and excel spreadsheets to enhance teams' project mgt. skills
• Mitigated security risks via the implementation of a physical access and control policy sanctioned by the chief executive officer. This initiative circumvented unauthorized access to server and inventory location minimizing theft, and securing organizational data and assets;
• Program Facilitator for in-house staff and student body on IT network security curriculum;
University of Portsmouth-UK Masters of Sciences (MSc) Strategic Business & Information Technology Dissertation Title: A software approach in solving service efficiency dilemmas - completed NCC Education - UK
Post Graduate Diploma In Strategic Business & Information Technology Computer Networks & Mgt., Project Management, IT in the Next 5 Years, Strategic Business Analysis -completed Electronics Technician Association of America (ETA) -US Subject Matter Expert (SME): Networking, IPTV, Wireless Networks, Web Design Certified Examination Administrator; Certified FCC license Examiner, Certified Computer Network Systems Technician (CNST) Institute of Management & Info. Systems Professionals-UK Business Communications Module
Institute of London - City & Guilds-UK Technician Certificate & Diploma in Information Processing Technology (Distinction) Microsoft Corporation-US Microsoft Certified Professional (MCP)