Quality Assurance Associate
Alorica
مجموع سنوات الخبرة :2 years, 7 أشهر
I audit customer service representative's (CSR) interaction with customers, whether thru phone call or chat. I make sure to mark the opportunities of the CSR, coached, create an action plan and monitor the effectiveness of the plan created. In auditing, I also make sure that I will be able to commend the CSR for the good attribute made with the contact or interaction.
I take phone calls to address client's concern with their account.