ADMINISTRATIVE OFFICER
Dubai Silicon Oasis Authority
Total years of experience :22 years, 11 Months
• Processing application for business start ups in DTEC.
• Filing and collecting necessary documents for processing of application
• Informing applicants of their business setting up status
• Answering all queries by phone, from online and walk in visitors
• Showing and guiding visitors around DTEC
• Performing the sales / marketing duties while in DTEC premise
• Recording in the system all details of applicant
• Updating In the system the issued licenses
• Booking and reservation of meeting room
• Collecting payment for the meeting room and printing fees.
• Issuing user name and password to the tenant for Paper Cut Software (printing services) to the tenants
• Assisting tenants to all their requirements, coordination with IT and FM departments.
• Recording of guests / visitors
* Processing and tracking information relating to Company Licenses, Registrations, Visa Quotas and all renewals with local authorities
* Managing and tracking information relating to company and employees formal and legal issue.
* Managing all activities relating to the executives and guests travel, accommodation.
* Creating & managing company filing system
* Developing and utilizing filing and retrieval systems.
* Extend in-house administrative and logistical support to all branches, projects, and other related parties.
* Receiving all emails (inquiries from all our clients and general communication)
* Organizing all file & office documentation related to office administration
* Maintaining inventory control of all office supplies and maintenance of equipment.
* Acting as Personal Assistant to the CEO
* All other related work to office administration and related to sales procedure
OFFICE COORDINATOR
Höegh Autoliners, Dubai, UAE
December 2007 - June 2011
* Reporting directly to the Head of Middle East
* Operating and maintaining office system and machines.
* In charge in all office IT matters, set up the integration of global IT solution
* Scheduling meetings / appointments. Coordinating travel and meeting requirements.
* Updating and distributing the Höegh weekly sailing schedules
* Conceptualizing and implementing standard professional procedure for organizing administrative tasks
* Recording variety of reports including attendance, vacation, travel and cash flows.
* Coordinating with the PRO for visa and labour formalities of the employees.
* Assisting Accounts and Marketing Department, Operations Department in various responsibilities.
* Maintaining inventory control of marketing materials.
SECRETARY
Kanoo Dubai Management
* Welcoming visitors / clients at point of entry, dealing with their inquiries and meeting requirements.
* Booking flights, hotel and car rentals
* In charge in filing the confidential minutes
* Distributing mails / faxes
EXECUTIVE SECRETARY
Al Mallah Real Estate, Dubai, U.A.E
May 2006 - November 2006
* Formatting and maintaining data base of properties.
* Developing an easy access of properties' details and contact details of owners / sellers / buyers of properties
* Training new staffs and implementing standard professional procedure in answering calls and queries
* Filing and maintaining confidential employee records and attendance
* Managing travel arrangements of the executives.
CUSTOMER AGENT
Millennium Airport Hotel, Dubai
November 2000 - February 2006
• Check in and check out of guests, dealing with guests' requirements
* Coordinating with other departments to ensure that guests' requirements are being met and smooth hotel operations
* Managing large sum of petty cash.
* Verifying customers' credit, and establishing how the customer will pay for the accommodation.
* Making and confirming reservations.
* Issuing room keys and escorting instructions to bellhops.
* Keeping records of room availability and guests' accounts, manually or using computers.
* Performing bookkeeping activities, such as balancing accounts and conducting nightly audits.
* Posting and computing charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers, collecting payments.
* Recording guest comments or complaints, referred customers to managers as necessary.
* Reviewing accounts and charging with guests during the checkout process.
* Transmitting and receiving messages, using telephones or telephone switchboards.
* Advising housekeeping staff when rooms have been vacated and are ready for cleaning.
* Answering inquiries pertaining to hotel services, guest registration, and travel directions, or making recommendations regarding shopping, dining, or entertainment.
* Arranging tours, taxis, or restaurant reservations for customers.
* Depositing guests' valuables in hotel safes or safe-deposit boxes.
* Planning, scheduling or supervising the work of other employees.
* Sorting incoming mail and messages.
* Training of new staffs and students.
Bachelor of Science major in Tourism University of the Philippines Diliman, Quezon City, Philippines
Al Zabeel Institute, Dubai