Lea Roxas

• Managed online marketplaces including Amazon and Noon
• Created and optimized product listings and pricing strategies
• Processed daily orders and coordinated shipping
• Monitored inventory levels and restocking needs
• Conducted competitor price monitoring and sales tracking
• Provided after-sales customer support

• Manage daily administrative operations and ensure smooth office workflow
• Provide HR administrative support including employee documentation, recruitment coordination, and onboarding assistance
• Receive and process customer orders from WhatsApp, Shopify, Flowwow, and company website
• Respond to customer inquiries, order updates, and after-sales support across online platforms
• Coordinate order details with florists and production team to ensure accuracy and timely preparation
• Take product photos of completed flower arrangements for customer confirmation and records
• Coordinate dispatch and delivery schedules with drivers and logistics teams
• Monitor stock availability and coordinate replenishment with suppliers
• Receive flower deliveries from suppliers, conduct quality and quantity checks, and report discrepancies
• Verify and encode supplier invoices and maintain organized documentation
• Track bills, expenses, and payments and prepare monthly financial reports for management
• Prepare quotations, invoices, receipts, and daily/monthly sales reports
• Handle customer inquiries, order tracking, complaint resolution, and service recovery

• Managed daily retail store operations, staff coordination, and opening/closing procedures
• Delivered exceptional customer service and expert consultation on mobile phones, accessories, and consumer electronics
• Achieved sales targets through upselling, cross-selling, and product recommendations
• Processed POS transactions, cash handling, refunds, exchanges, and warranty claims
• Handled product barcoding, labelling, and price tagging for new and existing inventory
• Received supplier deliveries, verified quantities and quality, and reported discrepancies
• Maintained inventory records using Excel and conducted regular stock audits and cycle counts
• Coordinated stock replenishment and communicated with suppliers for orders and follow-ups
• Managed warranty processing and customer after-sales service support
• Assisted with visual merchandising, product displays, and promotional campaign
• Supported pricing updates, promotions, and competitor price monitoring

• Managed filing systems and administrative documentation
• Coordinated staff scheduling and meetings
• Maintained attendance records and HR files
• Handled supplier communication and inventory monitoring
• Responded to administrative inquiries and emails

• Installed and maintained computer systems and
applications
• Provided technical support, troubleshooting, and
issue resolution for end users
• Assisted with network monitoring, connectivity
issues, and VOIP system support
• Managed user accounts, system access, and basic
security practices like cctv
• Performed system upgrades, software installation,
and routine maintenance
◦ Handled inbound/outbound customer calls
◦ Provided information on renewable energy
investment opportunities and company services
◦ Updated CRM systems and maintained accurate
customer records, feedback logs, and case tracking
◦ Achieved call center KPIs including call handling
time, customer satisfaction, and first-call resolution
◦ Supported marketing and sales campaigns through
outreach and follow -ups