Leana Gonzales

• Handled inbound, outbound calls, emails for installation inquiries related
to Solar PV systems, Air Conditioning, Solar hot water units/system.
• Process customer inquiries and provide accurate information and
follow-ups, Assist with front desk inquiries and duties. Performs
administrative and back-office tasks including documentation and data
entry.
• Communicated with customers and internal departments via email and
calls. Routes and manages service tickets to appropriate departments

• HIPAA-trained specialist handling healthcare benefits, eligibility, and
claims. Assisted professional clients while ensuring confidentiality and
compliance.
Risk Operation Officer Verification
• Review orders and accounts to prevent fraudulent activities using internal
tools and Zendesk. Verifies seller account requests through detailed checks
and email communication.

• Provided real-time troubleshooting support for hardware and software
issues.
Scheduling and Billing Specialist
• Coordinated scheduling and handled billing disputes with clients and
branch representatives.