Quality Assurance and Process Improvement Analyst
Airswift
مجموع سنوات الخبرة :16 years, 1 أشهر
The role is centrally based with a global remit, working across all countries within the Company. Responsibilities include;
• Ensuring the organization meets the established standards of quality including reliability, usability and performance.
• Manage and increase the effectiveness and efficiency of all support services through improvements as well as coordination and communication between support and business functions.
• Collaboration across the company with counterparts in the same role based elsewhere globally, sharing best practice.
• Directly responsible for ensuring all processes across all functions are followed as well as ensuring that in country employment regulations are adhered to.
• Work closely across departments (HR, legal, insurance, finance, and safety functions) to document areas of compliance for each country.
• Responsible for local document management and change control, coordinating local audits and external audits, evaluating audit findings and implementing appropriate corrective actions.
• Eloquently will report and communicate with clarity with senior members within the company with a direct Reporting line to Global and Regional Country leaders.
My key role is to support the Quality & Compliance Manager (Global) in the effective management of the quality function on a global scale.
Some of my key requirements and a Quality Coordinator include:
• Conducting internal audits,
• Coordinating monthly review of internal audit
• Coordinating monthly client surveys and produce KPI data
• Work with global process owners and local personnel, to co-ordinate and/or provide support on preventive action and improvement activities
• Assist with reviewing and updating standard operating procedures, management systems and policies
• Participate in local and central Quality Review Meetings
• Working across several departments to achieve global goals.
OCTOBER 2012 - JULY 2014, ARC INSPIRATIONS - TRIO BAR AND GRILL, LEEDS
Bartender: I was responsible for producing high range, quality cocktails that we provide. My role also included serving food and other beverages.
I was required to work well within a network of others to ensure a smooth quality service, with that being preparation before shift, of all drinks and equipment. Ending each shift ordering necessary stock required for the following day.
Part of the Award Winning team, achieving the highest results out of the companies eleven sites. With emphasis on teamwork and collaboration with my colleagues we surpassed sales targets by a high margin, achieving success with the incentive.
2008- PRESENT, CLITHEROE RUGBY FOOTBALL CLUB
Rugby Youth Coach.
Upon obtaining my Junior Sports Leader Award at Ribblesdale High School, I took on the position of coach of my local rugby team
I plan training sessions and organise team lists for matches.
JUNE 2013 - SEPTEMBER 2013 SWIFT WORLDWIDE RESOURCES, OIL AND GAS RECRUITERS
Operations Assistant (Placement)
Contributing to the success of a team committed to delivering high-quality recruitment solutions to global oil and gas projects and operations.
Responsibilities included pre-employment checks on the suitability of new candidates. Compiling visa applications and renewals, managing candidate medicals and ensuring all are up-to-date. Amending the contract entities on the company database in regards to the associated company contracts. Updating Bullhorn information as and when required, which included uploading documents onto Bullhorn for the Operations Team
APRIL 2012 - AUG 2012 SAINSBURYS PLC, EAST GRINSTEAD
General Assistant
I worked within the produce department initially, which was a light role to introduce me to working within grocery retail. However due to my performance this grew to become much more of profound role within the store resulting in more personal accountability. My key responsibilities included:-
• Stock replenishment
• Merchandising
• Store quality levels
• Customer service
The variety of clientele, taught me to adapt and suit my personal skills vastly improving my standard of customer service.
In times of excess demand, working the jubilee weekend for example, I was able to cope and maintain the level of service required. This increased my skills working under pressure and reiterated the importance of working within a team.
2010 - 2013 LEEDS METROPOLITAN UNIVERSITY 2:1 BA (Hons) International Business: Consultancy Project Report (59, 000 words) - This entailed a range of different tasks; client interviews; client data analysis; market research; competitor investigations; employing primary research models via multiple communication channels; effectively compiling research; and offering justified consultations of business strategy. In particular, I managed and delegated the primary research division, executing research models and leading the interpretation and critical analysis of both quantitative and qualitative data. Third year modules: Consultancy Project 80%, Management of International Business 76%, Business Strategy 62% Second year modules: Business Decision Making 74%, Business Analysis and Practice 64%, Global Business Context 61%
2008-2010 CLITHEROE ROYAL GRAMMAR SCHOOL, SIXTH FORM GCE A-Levels - Politics (Grade B) - Business (Grade C) - Economics (Grade C)
2003 - 2008 RIBBLESDALE HIGH SCHOOL GCSEs: 10 Graded between B-C. (8 B's 2 C's) - Mathematics and Further Mathematics: (B) (B) English Language and Literature: (B) (B)