Leele Emmanuel Rivera, Operations Assistant

Leele Emmanuel Rivera

Operations Assistant

Shopping Center Management Corporation

Lieu
Philippines
Éducation
Baccalauréat, Nursing
Expérience
3 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 7 Mois

Operations Assistant à Shopping Center Management Corporation
  • Philippines
  • mars 2013 à février 2016

Shopping Center Management Corporation (SCMC) handles the management of malls owned by SM Prime Holdings Inc., the Philippines biggest developer, operator and owner of world-class malls.

Key Responsibilities:
Office Administration
-Answer general phone inquiries in a professional manner and direct phone inquiries to appropriate staff members.
-Sort incoming mails, faxes and deliveries for distribution
-Prepare and send outgoing mail, faxes and courier parcels.
-Prepare reports, memos and documents with the use of word processing, spreadsheet and database software.
-Purchase, request, receive and store the office supplies to ensure availability.
-Provide secretarial and administrative support to management and other staff.
-Update and ensure the accuracy of the organization’s databases.

Theme Park Operations
-Supervise park operations to ensure compliance to standard procedures and organizational policies.
-Opens park following all standard procedures and ensures operational readiness of the team.
-Perform analysis on store operations and make recommendations for operation optimization.
-Act as first line of operational support for managers and area managers in taking operational actions.
-Act as coordination point for other departments, mall authorities, contractors or government agencies for operational, maintenance or marketing related activities.
-Supervise ticket selling and cash handling procedures.
-Closes park following all procedures and prepares logs and paper works for the next day.

Team Leader
-Coordinates with HR department for recruitment and talent acquisition procedures.
-Perform job training for new team members.
-Conduct daily briefings to ensure that the team is up-to-date with all park activities, events or promotions.
-Generate staff schedule ensuring adequate staffing level at all times and monitor staff rotation.

Customer Service
-Greet customers in a professional manner, attend to customer needs, answer inquiries and handle elevated customer complaints.
-Hands-on operation of rides and attractions.
-Engage in telesales offering theme park party and group packages.
-Souvenir and merchandise item selling.

Nurse Trainee à Batangas Health Care Hospital - Jesus of Nazareth
  • Philippines
  • mai 2012 à novembre 2012

Batangas Health Care Hospital - Jesus of Nazareth is a private hospital in Batangas City, Philippines.
As a Nurse Trainee, we voluntarily work and perform nursing services in collaboration with the staff nurses and other health care professionals.

Areas of experience:
Medical - Surgical ward, Emergency Room, Hemodialysis, Pediatric Ward and Operating Room
Key Responsibilities:
Compliance to hospital policies and guidelines
Give direct nursing care through assessment of patient needs. Plan, provide and evaluate nursing care
Admit patient with supervision
Takes and documents vital signs through accurate charting
Prepares patient and assists them for diagnostic or therapeutic procedures
Carries out physician’s orders
Ensures proper care and maintenance of hospital equipment
Preparation and administration of medication
Discharge patient with supervision
Provide health teachings to clients

Éducation

Baccalauréat, Nursing
  • à Lyceum of the Philippines University - Batangas
  • mars 2011

Passed the Nursing Licensure Exam 2011 with a General average of 82.60%

Specialties & Skills

Microsoft Office
Customer Service
Customer Sales and Service
Microsoft Office Application
Written English
English Speaking
Administrative and Operational Support
Health care
Team Leadership
Problem-Solving and Analytical Skills
Communication and Interpersonal Skills

Langues

Anglais
Expert
Filipino
Langue Maternelle

Adhésions

Philippe Nurses Association
  • Registered Nurse
  • December 2011

Formation et Diplômes

Nursing Service Training (Formation)
Institut de formation:
Batangas Health Care Hospital - Jesus of Nazareth
Date de la formation:
May 2012
Standard First Aid Training (Formation)
Institut de formation:
Philippine Red Cross
Date de la formation:
September 2015
Durée:
24 heures
BLS - CPR Training for Health Care Providers (Formation)
Institut de formation:
Philippine Red Cross
Date de la formation:
September 2015
Durée:
16 heures
Basic Intravenous Therapy Training (Formation)
Institut de formation:
Our Lady of Caysasay Medical Center
Date de la formation:
June 2012
Durée:
72 heures
Nurse License (Certificat)
Date de la formation:
March 2012
Valide jusqu'à:
August 2019
Basic Occupational Safety and Health (Formation)
Institut de formation:
Safe Line Consultancy Inc.
Date de la formation:
May 2015
Durée:
40 heures

Loisirs

  • Social media, research, online gaming, physical fitness