sales and customer service represantative
air arabia
Total years of experience :4 years, 6 Months
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Confer with customers to determine their service requirements and travel preferences.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Prepare customer invoices and accept payment.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Trace lost, delayed, or misdirected baggage for customers.
Provide clients with assistance in preparing required travel documents and forms.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Examine passenger documentation to determine destinations and to assign boarding passes.
Provide boarding or disembarking assistance to passengers needing special assistance.
Announce arrival and departure information, using public address systems.
Check baggage and cargo and direct passengers to designated locations for loading.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Promote particular destinations, tour packages, and other travel services.
Open and close information facilities, and keep them clean during operation
Handling Inbound and outbound Calls that is related for Internet, Land Lines Telephones TV Services. (Services like Business One Super and eLife).
Trouble shooting Leased Line, ADSL, Cable DSL, ISDN, Dialup, GPON and elife connections.
Demonstrated high quality, results-driven, prompt, and
professional customer service to instill confidence in technical advice and directions.
Reduced stress levels of customers by adopting a cooperative
attitude and positive approach to every task and assignment.
Maintaining a log of customer calls and queries to follow up on unresolved issues, analyzing and resolving problems according to priorities and time frames laid out.
Etisalat Online Internet Services
Domain Name Registration
Queries Regarding Domain Name Registration
Domain Renewal
Web Hosting packages
Hotspots High-speed Wi-Fi
Supporting all I-Zone/H-Zone
Supporting Windows 95/98/NT/2000/ME/XP/vista/seven, Macintosh and wireless users in configuring their systems for Internet Connectivity.
Analyzing & troubleshooting the problems related to Dial-Up connections, ISDN LAN Connect, DSL, WIFI connections to the Internet through synchronous, asynchronous modems & Wireless routers.
Evaluation & testing of new services & products launched by the ISP.
Supporting 3.5 G routers GPON and all in one service which supports internet, E-vision and DEL.