Lina Razzo

Provide direction and expert advice to evolve and expand the company’s HR & Sales
system to enhance the company’s internal & external image.
* Manage the company preparation for the ISO 9001:2008 Quality Management System
* Ensure the Strategic & Operational procedures are effective, efficient and identifying
opportunities for continual improvement through collaborating with internal & external
Stakeholders.
* Set sales plans and target.
* Provided support to sales, lab and production teams to achieve their targets.
* Set training programs to all employees to enhance their capabilities.
* Reduce Business risk through development and enforcement of new processes and
initiatives.
* Lead the process of supporting the Quality Management System program and ensure it
is in compliance with International Standards.
* Provide Leadership and supervision to the employees, motivates, coaches, guides and
directs the team to execute departmental goals and objectives.
* Apply extensive administration methods to identify and drive improvement as well as
developing innovative and creative solutions in order to improve customers’ satisfaction.
* Interact with Internal & External Customers to identify opportunities to improve
company’s plans and establish feedback with the corporate multiple divisions.
* Maintain the organization readiness strategy and effectively communicate with
stakeholders the Strategic Vision, Mission, guidance, risks and action plans.
Develop Benchmarking program (both traditional & Break Through) for all key areas to

, B.Sc. Engineering
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* Manage the organization SOP Standard Operating Procedures, review / revise them
annually based on performance and audit results.
* Establish and maintain Satisfaction Survey methodology to capture customers’
satisfaction and take necessary actions to enhance internal & external satisfaction level.

Ensured excellent customer service to the pharmacy daily operation.
* Created positive work environment among employees.
* Implemented successful human resources decision to improve the over work quality
* Compiled work schedules to ensure smooth operation
* Performed sales analysis to bridge gaps and boost sales.
* Controlled drugs inventory.

Ministry of Industry & Mineral
* Ensured ready mix plants employees executes projects in timely manner.
* Analyzed inventory data to determine products placement.
* Review and updated warehouse plants.
* Slotted products to optimize efficiency, space planning.
* Played an integral part in fast paced construction site.
Subject Company / Institute City
ISO 9001 QMS LeycoChem

Dubai, UAE
Change Management LeycoChem Leyde