Consumer Care and Communications Specialist
Mars
Total years of experience :11 years, 8 Months
- Develop engaging internal communications through internal campaigns, platforms, team building events and written stories to inform and inspire Associates
- Develop and implement consumer care procedures across GCC & NAL regions
- Respond to consumer enquiries & complaints and report the consumers’ voice to the business
- Support the External Affairs Manager on different communications, events and issues
- Developed engaging internal communications including written stories, corporate communication and presentations, All Associates’ Day event, family event, and internal campaigns…etc.
- Championed corporate social responsibility (CSR) events to positively impact the community through the Mars Volunteer Program & the Mars Ambassador program
- Maintained the corporate culture by keeping the Mars principles alive through the principles into action activation
- Supported in mega public relations events, such as the Twix Factory Ground Breaking Event
- Analyzed retail audit results, sales reports, and financial results
- Assisted in the planning and logistics of trainings and events to implement the capability building agenda
- Participated in different trainings; including shopper and customer insights
Coursework included: Principles of Marketing, Marketing Strategy, Marketing Research, Integrated Marketing Communication, Cyber Marketing, Customer Relationship Management
- Specialization: Public and International Law - Double Minor: Business Administration and Psychology
Summer Semester