Senior Tech Associate
Tech Mahindra
Total years of experience :17 years, 0 Months
The Service Assurance provides the solutions to the various contracts. Provides the proof of concept to the customers. Check the various scenarios in lab before implementing in the production and presenting Demos to the clients
Implemented the Proactive service assurance journey in OSS by using COTS likes Netcool Omnibus (ObjectServer), ITNM and Probes like Simnet, Syslog and MTRAPD.Implemented Integration of Omnibus with Proviso.Handon experience on CA Wily and Spectrum
Supporting team members to install and configure PoC’s and Strategic solution.
Proactive monitoring of Wipro application, Sheer, Netcool used for network management of Bell Canada Production environment
Document the current status and system conditions on the remedy tickets
Responsible for daily health checks and for the maintenance of the products. Part of the teams for the investigation and coordinating the implementation during the maintenance.
Proactive monitoring AMDOCS application in ATT (Mobility) Production environment and Act as a focal point for any alerts or any potential production issues
Handling Priority bridges and other calls that may be opened for an issue
Document the current status and system conditions on the AMOC Share Point site
Validating collections, Serve as a war room for upgrades, maintenance, and conversion activities and Collect statistics from the performance lab environments and compare them to production as well as the defined baseline.
Was the Lead and POC testing environment of Lightspeed(ATT). Monitoring testing environment of Lightspeed (ATT), coordinating with the teams for Smoketest, documenting status of applications and outages.
Monitoring of Mobile Billing Network.( Customer Network of MTC Vodafone, T-Mobile, Bakrie Telecomm, 02(UK), O2(Ireland), Telecommunication Services of Trinidad & Tobago, Trinidad, Digicel (Jamaica, Samoa, PNG), BTC.)
Responsible for modifying and executing health-checks Unix shell script on the Customer nodes, maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use
Mentoring New Joinees, leading the shift and making shift schedule for the team
Prime responsibility of Motorola CDMA OMCR, monitoring alarmsusing Unix commandson Sun Solaris.
Maintenance and monitoring of entire rest of Maharashtra network on ECI NMS.Operation, Monitoring and Maintenance of UTSTARCOM, LUCENT ANYMEDIA.
Familiar with performance and alarm monitoring of SIEMENS, TEJAS, NEC and BG 20.
Hands on experience on performing the router reset, GLI reset like BTS maintenance activity, configuration and modification of BTS database, hanging the parameters in database to solve network degradation problem Knowledge of mapping the network in ECI.
Supporting and assisting the customer support team by telephone